Manager Pharmacy Operations

Ann & Robert H. Lurie Childrens Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology research and familyfriendly design. As the largest pediatric provider in the region with a 140year legacy of excellence kids and their families are at the center of all we do. Ann & Robert H. Lurie Childrens Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

General Summary:

Manages the professional and operational activities of the department assuring high quality accurate efficient and complete pharmacy services. Coordinates the daytoday activities of the department. Responsible for the efficient use of both physical and human resources. Facilitates the operation and growth of Pharmacy Services and its staff members through encouragement education and mentorship.

Essential Job Functions:

Leadership Competencies

Personal Leadership
Acts with integrity
Builds trusting relationships
Approachable; seeks to be helpful
Leads from strengths and strives to improve weaknesses
Thinks strategically and communicates with others frequently
Leads with flexibility and adaptability
Models and holds self accountable for Lurie Childrens values and core
competencies (service innovation and teamwork)
Leads with courage and confidence
Seeks to continuously learn and improve by soliciting and acting on feedback
Takes initiative to build knowledge by leveraging resources and
asking questions

Organizational Awareness and Alignment
Shares subject matter expertise
Frequent and clear communication in all directions to ensure alignment
Identifies and collaborates with stakeholders to achieve results; drives tooperational excellence
Is a good financial steward
Is an advocate for self and team members
Understands and models the Lurie Childrens culture by living the serviceprinciples and values
Thinks strategically and shares knowledge; sets and communicates
priorities while cascading Lurie Childrens strategic goals
Understands organizational structure and navigates successfully
Builds and leverages relationships with stakeholders inside Lurie
Childrens and beyond own team

Leading Through Change
Leads change confidently and with competence by owning the messageand walking the talk
Is strategic and helps others by communicating often including providingrationale and vision for changes
Asks questions and shares assumptions to support and lead others throughambiguity
Is a selfdirected learner; gathers knowledge about healthcare climate andcascades to others
Communicates and facilitates each initiative to adapt to a rapidly changinghealthcare climate
Continuously evaluates and improves upon the change to speed up decisionmaking and ensure the optimal solution is reached

Influencing and Leading Others
Provides clarity by defining roles responsibilities and priorities
Holds self and others accountable
Helps team members grow and develop by finding opportunities and givingfrequent feedback
Identifies gaps in teams skills
Shares or develops tools and resources to fill gaps
Leads with compassion and authenticity
Increases span of influence with stakeholders beyond direct reports
Actively listens and seeks to understand
Breaks down complex problems and helps to set goals and expectations
Engages and empowers others; has a mindset of developing others fortheir own growth and the organizations success
Champion of Lurie Childrens mission and strategic goals by modeling theservice principles
Proactively addresses performance issues and conflict

Area Specific Job Accountabilities

Manages the professional and operational activities of the department. Assures high quality accurate efficient and complete pharmacy services.
Supervises coordinates and organizes the daytoday operational activities in the pharmacy and has authority and accountability for the management of pharmacy employees.
Oversees the provision of safe effective and efficient operational aspects of pharmacy services including but not limited to: medication procurement storage security preparation and distribution.
Organizes and prioritizes the pharmacy workload and collaborates with technicians pharmacists and management team to effectively manage daily operations.
Routinely evaluates pharmacy services and identifies develops and implements ways to improve productivity and efficiency.
Ensures adequate staffing to perform the daily departmental functions. Oversees scheduling of pharmacists and technicians. Manges staffing in case of unplanned absences and redirects staff when necessary.
Staffs and performs duties of a Clinical Pharmacist. The percentage of online and offline time will be determined by the Pharmacy Senior Director and is dependent on the area that is being managed and can range from 20 to 100 offline.
Leads and/or participates in the pharmacy employee recruitment process.
Coordinates staff development and training in medication distribution workflows compounding/ preparation of medications high risk medications handling of hazardous and ensures pharmacy staff is competent to perform job functions with routine maintenance and auditing.
Measures the performance of pharmacy staff and when appropriate oversees employees corrective action plans in disciplinary situations according to the organizations policies and in coordination with the Human Resources.
Oversees timekeeping and productivity for staff and addresses variances to expectations according to system and departmental policies.
Conducts annual performance appraisals for direct reports.
Remains updated on regulatory requirements and ensures compliance with all regulatory standards including but not limited to The Joint Commission Centers for Medicaid and Medicare Services (CMS) United States Pharmacopeia (USP)IL State Board of Pharmacy and Drug Enforcement Agency (DEA).
Ensures pharmacy activities are performed in accordance with all applicable Federal and State laws applicable regulatory bodies and policies and procedures of the organization and the department. Ensures that policies and procedures are properly administered. Develops new policies and procedures; and routinely evaluates and updates existing policies and procedures as needed.
Coordinates the performance of all aspects of the quality improvement and quality control program of the department. Assists in maintaining quality data collection systems that enable monitoring of service levels.
Coordinates and implements activities related to formulary maintenance and management of drug shortages.
Serves on interdisciplinary committees as a pharmacy liaison and subject matter expert on pharmacy services procedures and activities.
Attends and participates in internal or external user groups and professional organizations to enhance professional knowledge.
Performs job functions adhering to service principles with customer service focus of innovation service excellence and teamwork to provide the highest quality care and service to our patients families coworkers and others. Creates an environment of high morale and motivated professionals. Works cooperatively with other staff members to enhance the team concept

Knowledge Skills and Abilities:

Graduate from an American Council for Pharmaceutical Education accredited College of Pharmacy required. Advanced degree residency or specialized training in pediatrics preferred.
Licensed or eligible for licensure as a Pharmacist by the State of Illinois.
Prior hospital and leadership experience preferred.
Excellent communication and presentation skills. Has essential team building skills.
Strong analytical and problemsolving skills
Knowledge of Pharmacy Operations Best Practices.

Education

Pay Range

At Lurie Childrens we are committed to competitive and fair compensation aligned with market rates and internal equity reflecting individual contributions experience and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions.In addition to base salary Lurie Childrens offer a comprehensive rewards package that may include differentials for some hourly employees leadership incentivesfor select roles health and retirement benefits and wellbeing programs. For more details on other compensation consult your recruiter or click the followinglink to learn more about our benefits.

Benefit Statement

For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:

Medical dental and vision insurance

Employer paid group term life and disability

Employer contribution toward Health Savings Account

Flexible Spending Accounts

Paid Time Off (PTO) Paid Holidays and Paid Parental Leave

403(b) with a 5 employer match

Various voluntary benefits:

• Supplemental Life AD&D and Disability

• Critical Illness Accident and Hospital Indemnity coverage

• Tuition assistance

• Student loan servicing and support

• Adoption benefits

• Backup Childcare and Eldercare

• Employee Assistance Program and other specialized behavioral health services and resources for employees and family members

• Discount on services at Lurie Childrens facilities

• Discount purchasing program

Theres a Place for You with Us

At Lurie Childrens we embrace and celebrate diversity and equity in a serious way. We are committed to building a team with a variety of backgrounds skills and viewpoints recognizing that diverse identities strengthen our workplace and the care we can provide to the Chicago community and beyond. We treat everyone fairly appreciate differences and make meaningful connections that foster belonging and allyship. This is a place where you can be your best so we can give our best to the patients and families who trust us with their care.

Lurie Childrens and its affiliatesare equal employment opportunity employers. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race color sex sexual orientation gender identity or expression religion national origin ancestry age disability marital status pregnancy protected veteran status order of protection status protected genetic information or any other characteristic protected by law.

Support email: