MAC Technician
MAC Technician
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Salary Not Disclosed
1 Vacancy
Job Description
Responsibilities & Qualifications
RESPONSIBILITIES
- Perform activations deactivations installations relocations and upgrades of equipment and services in accordance with customer requirements and JSP guidelines. Ensure all tasks are completed within the defined scope and timeframe.
- Adhere to JSPs change management process for tracking and executing MACs via service request tickets. Collaborate with stakeholders to accommodate voice video and data requirements while maintaining accountability and traceability.
- Conduct rootcause analysis on recurring problems related to MACs networks and systems. Provide insights and recommendations for improvement contributing to the Monthly MAC Report.
- Utilize tracking systems to monitor MAC requests and make progress accessible to customers and government oversight. Ensure transparency and accountability throughout the MAC process.
- Respond to coordinate and manage all Change Requests for additions removals and modifications to Government Furnished Equipment (GFE) maintenance coverage. Prepare submit and track CRQ approvals ensuring compliance with configuration and change management processes.
- Maintain accurate records of MAC activities in the Configuration Management Database (CMDB) and prepare monthly summary reports detailing MAC locations timelines and statuses.
- Follow established change and configuration management policies and processes to ensure appropriate change control and asset accountability.
- Treat customer requests outside the scope of MACs as new project Engineering Change Proposal (ECP) requests. Coordinate with relevant teams to address and fulfill these requests effectively.
- Provide additional effort for Voice MACs including Line Provisioning and Phone deployment. Ensure standard MAC metrics timeframes and deliverables are met meeting the requirements of Pentagon and other NCR locations under JSP purview.
- Engage with customers to gather and verify requirements document changes and input them into billing systems accurately. Coordinate access and deploy phones ensuring full operational functionality and customer satisfaction.
- Support migration from TDM to VoIP services in authorized locations ensuring seamless transitions and adherence to protocols.
- Program call tree and Interactive Voice Response functionality on the Automated Call Distribution System (ACDS) contributing to overall system functionality and efficiency.
REQUIRED QUALIFICATIONS
- Experience:
- 25 years experience
- Certifications:
- BICSI Installer certification
- Fiber Optics Installer (FOIC)
- Clearance: Must possess Top Secret/SCI clearance
Overview
We are seeking a MAC Technician to join our team supporting DISA JSP ETM in Arlington VA.
TekSynap is a fastgrowing hightech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. Technology moving at the speed of thought embodies these principles the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.
We offer our fulltime employees a competitive benefits package to include health dental vision 401K life insurance shortterm and longterm disability plans vacation time and holidays.
Visit us at www.TekSynap.
Apply now to explore jobs with us!
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Additional Job Information
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Location: Arlington VA
- Type of environment: Office
- Noise level: Medium
- Work schedule: Schedule is day shift Monday Friday. May be requested to work evenings and weekends to meet program and contract needs.
- Amount of Travel: Less than 10
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is regularly required to use hands to handle feel touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop kneel crouch or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision distance vision peripheral vision depth perception and ability to adjust focus.
WORK AUTHORIZATION/SECURITY CLEARANCE
U.S. Citizen
Top Secret/SCI clearance
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
EQUAL EMPLOYMENT OPPORTUNITY
In order to provide equal employment and advancement opportunities to all individuals employment decisions will be based on merit qualifications and abilities. TekSynap does not discriminate against any person because of race color creed religion sex sexual orientation gender identity protected veteran status national origin disability age genetic information or any other characteristic protected by law (referred to as protected status). This nondiscrimination policy extends to all terms conditions and privileges of employment as well as the use of all company facilities participation in all companysponsored activities and all employment actions such as promotions compensation benefits and termination of employment.
TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application please contactfor assistance.
Required Experience:
IC
Employment Type
Full-Time
