Chief Engineer - JW Marriott Grosvenor House London

EXPLORE MARRIOTT

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

In line with the Asylum and Immigration Act 1996 we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required.

Youre welcomed here:Our highest priority is making you feel as welcome as our guests. We want you to know youre important to us and that youll make an impact in your role and for that youll be appreciated and valued.

JW Marriottis part of Marriott Internationals luxury portfolio and consists of more than 110 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if youre happy our guests will be happy. Its as simple as that. Our hotels offer a work experience unlike any other where youll be part of a community and enjoy a true camaraderie with a diverse group of coworkers. JW creates opportunities for training development recognition and most importantly a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. Thats The JW Treatment.

Grosvenor House Located on Park Lane in the heart of Mayfair our distinguished 5star hotel offers exceptional accommodation epicurean delights and sweeping views over Hyde Park.This grand 5star hotel celebrated its 90th anniversary in 2019. JW Marriott Grosvenor House London welcomescelebrities royalty and business leaders to Mayfair throughout its history and continues to do so. London is on the doorstep the hotel is a stones throw from Bond Street Knightsbridge Regent Street Buckingham Palace V&A Natural History & Science museums and the West End. Our guests are able to experience modern luxury in a place where they can be mindful and present and indulge in the inspired service and nourishing surroundings.

JOBSUMMARY

Manages all engineering/maintenance operations including maintaining the building and plant with particular attention towards safety security and asset protection. Accountable for managing the departmental budget capital expenditure projects and preventative maintenance program as well as managing reactive maintenance tasks. Responsible for maintaining regulatory compliance.

CANDIDATE PROFILE

Experience/Education:

• High school diploma; 4 years experience in the engineering and maintenance or related professional area; technical training in HVACR/electrical/plumbing.

OR

• 2year degree from an accredited university in Building and Construction Engineering Mechanics or related major; 2 years experience in the engineering and maintenance or related professional area; technical training in HVACR/electrical/plumbing.
• Good level of English essential

Skills and Knowledge:

• Strong communication skills (verbal listening writing)
• Technical understanding of different skills sets performed with the department of the equipment in hotel and of the legal compliance.
• Personable and people orientated demeanor
• Highly organized and efficient approach required
• Analytical skills Experience evaluating business trends and developing proactive strategies
• Change management ability to support manage and initiate change
• Creative and innovative problem solving and decisionmaking skills
• Selfmotivated with the ability to act without relying on guidance from others
• Talent management the ability to build a competent and motivated team
• Ability to multitask and handle stress.
• Adaptability and flexibility.
• Strong business acumen and focus on results.
• Strong leadership skills

SPECIFIC TASKS

The following are specific responsibilities and contributions critical to the successful performance of the position:

Managing Engineering Operations:

• Manages the daytoday operations of the Engineering department.
• When required assists in managing the physical plant including equipment refrigeration HVAC plumbing water treatment electrical and life safety systems.
• Maintains and operates equipment at optimum effectiveness efficiency and safety.
• Establishes and manages an effective rooms maintenance program.
• Ensures compliance with all Engineering departmental policies standards regulatory and legal compliance.
• Manages departments controllable expenses to achieve or exceed budgeted goals.
• Purchase new equipment supplies and furnishing to maintain PAR levels in line with monthly budgets.
• Inspect and evaluate the physical condition of facilities to determine the type of work required.
• Maintain regular communication with Director of Engineering keeping them up to date with any issues and ongoing work. Make recommendations for additional services such as painting repair work renovations and the replacement of furnishings and equipment.
• Source and develop strong working relationships with local and national contractors.
• Strive to become property and building expert.
• Supports the MultiProperty Director of Engineering to drive efficiency initiatives across the hotel.
• Ensures all equipment is handled stored and used correctly and safely.Protect company tools equipment machines or other assets in accordance with company policies and procedures and fosters an environment where the team does the same.

Maintaining Property Standards:

• Maintains accurate logs and records as required.
• Assists in effectively planning scheduling and evaluating preventative maintenance programs.
• Work with the Director of Engineering to plan maintenance work and larger projects.
• Maintains a close working relationship with the Front Desk and Housekeeping team to ensure guest maintenance issues are rectified as soon as possible and the rooms and services are available for guests.
• Helps ensure regulatory compliance and safety standards including water safety mechanical safety electrical safety and fire life safety systems.

Providing Exceptional Customer Service:

• Handles guest problems and complaints effectively.
• Reviews comment cards guest satisfaction results and other data to identify areas of improvement.
• Plans property work to maximize customer satisfaction and ensuring budgets are met.
• Empowers employees to provide excellent customer service and ensure they know what to do when dealing with customers.
• Displays leadership in guest hospitality by exemplifying excellent customer service and creating a positive atmosphere for guest relations.
• Performs daily property inspections to ensure buildings and grounds are maintained in excellent condition.

Managing Profitability:

• Understands the impact of departments operation on the overall property financial goals; educates staff on details as appropriate.
• Monitors and manages the payroll function.
• Manages departments controllable expenses to achieve or exceed budgeted goals.
• Hires operational team members who demonstrate strong functional expertise recognizing talent to meet the business needs of the operation.
• Ensures ongoing communication occurs in all areas of responsibility to create awareness of business objectives awareness of expectations and recognition of exemplary performance.

Associate Relations:

• Provides feedback to employees based on observation of service behaviors.
• Ensures that regular ongoing communication takes place throughout the engineering operation to communicate daily operations activities set expectations and create awareness of business objectives.
• Ensures employees are treated fairly and equitably.
• Utilizes employee feedback and an open door policy to identify and address employee problems or concerns in a timely manner.
• Celebrates successes by publicly recognizing the contributions of team members.
• Brings issues to the attention of Human Resources as necessary.
• Provides guidance and direction to subordinates including setting performance standards performance goals and monitoring performance.
• Provides ongoing coaching and training where required.
• Conducts annual performance appraisal with direct reports.
• Motivates and fosters associate commitment to providing excellent service.

SAFETY AND SECURITY

• To adhere to COSHH safety standards and champion the safe and correct use of chemicals throughout the department.
• Wear the necessary personal protective equipment depending on the task you are undertaking.
• To promote awareness of health and safety. For example fire alert points exits fire extinguishers trip hazards wet floor signs etc.
• To clean as you go to ensure a clean and tidy work area.
• Follow company and department safety and security policies and procedures to ensure a clean safe and secure environment for other team members and guests.
• Report accidents injuries and unsafe work conditions to manager; and complete safety training and certifications.
• Employ correct lifting procedures to avoid injury.
• Protect the privacy and security of guests and your coworkers.

OTHER

• To carry out any other duty/function that may be assigned by MultiProperty Director of Engineering or Executive Committee member. Provide ongoing support to the MultiDirector of Engineering.
• To maintain a high standard of grooming hygiene and uniform standards ensuring that your name badge worn.
• Support all coworkers and treat them with dignity and respect.
• Develop and maintain positive and productive working relationships with other employees and departments.
• Complies with Marriott International Hotels Limited regional office and hotel policies and procedures.