Customer Care Representative
Customer Care Representative
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Salary Not Disclosed
1 Vacancy
Job Description
Overview
Are you looking to start your career with a great company Do you enjoy solving problems and talking with customers A Customer Service Role at Snapon could be for you! Snapons Customer Care Center is currently hiring CSRs to support our franchise network. Our Customer Care Center is a fun friendly fastpaced environment where our team provides a World Class Customer Experience via Phone Email and Text Message. We offer competitive pay full benefits and a great work/life balance. We are currently looking to fill positions in our Crystal Lake Contact Center. Shift time will be 11:00 am to 7:30 pm.
Benefits and Perks
- $20.50/hour
- Opportunityto earn Sales Bonus $200$750 each month
- Hybrid Work From Home program (up to 10 days each month based on metric performance)
- 401k with company match
- Full medical with options for Dental and Vision
- Pension
- Employee Stock Purchase Program
- Employee Purchase Program
- Ability to bid on other shifts based on job performance
- Start with 13 paid vacation days and 1 week paid sick time (accrued based on hire date)
- Annual raises and bonuses (dependent on profitability of the business)
Responsibilities
- Receive and resolve customer interactions.
- Expedite orders through production plants vendors and distribution centers.
- Provide technical product statement and order management support.
- Add value by offering promotional products on every call.
- Provide Sales Support to customers.
- Leverage continuous improvement tools to identify and implement process opportunities to enhance service and/or improve franchisee productivity.
- Respond to customer requests for quotes and product information.
- Work to resolve customer service issues.
- Process customer orders into ERP system.
- Generate update and close customer notes in CRM database.
Qualifications
- High school diploma or equivalent.
- Multitask with accuracy and promptness in a busy call center environment.
- Ability to consistently maintain a professional and positive attitude when dealing with customers and franchisees.
- Proficient data entry skills.
- Computer skills: basic knowledge of Microsoft Office.
- Ability to interface cooperatively with the customer service team and all related departments.
- Ability to remain calm under pressure and work in stressful situations in order to promote good customer relations both within and outside the company.
Snapon is an Equal Opportunity Employer Minority/Female/Disabled/Veteran
Required Experience:
Unclear Seniority
Employment Type
Full-Time
