IT Help Desk Specialist- Port Said
Posted on :
05-04-2025
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1 Vacancy
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Job Description
Help desk Specialist provides fast and useful technical assistance on computer systems. He will answer queries on basic technical issues and offer advice to solve them.
An excellent Help desk specialist must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customeroriented and patient to deal with difficult customers.
Responsibilities
An excellent Help desk specialist must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customeroriented and patient to deal with difficult customers.
Responsibilities
- Serve as the first point of contact for end users seeking technical assistance over the phone ticketing system and emails.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Experience in supporting end users on a corporate network; specifically support involving Switches Subnets Routers VLANs DNS Network Shares Network Storage File/Print services Directory Services Etc. is preferred.
- Determine the best solution based on the issue and details provided by end users
- Walk the customer through the problemsolving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Followup and update end users status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements in procedures
- Manage PC setup and deployment for new employees using standard hardware images and software
- Perform timely workstation hardware and software upgrades as required
- Diagnosing and solving hardware/software faults
- Managing and troubleshooting any enduser equipment printers scanners and VC
- Responsible to track assets and document the details
- Follows and implements companys data security rules
- BSc/BA in IT Computer Science or relevant field or equivalent years of handson experience
- Years of experience at least 3 years
- Above average knowledge of networking protocols especially TCP/IP.
- Proven experience as a help desk specialist or other customer support role
- Tech savvy with working knowledge of office automation products databases and remote control
- Good understanding of computer systems mobile devices and other tech products
- Good knowledge of Microsoft Excel Word and PowerPoint
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Having a good knowledge of
CompTIA A
ITIL Foundation.
Microsoft Certified Solutions Associate on Windows 10.
- Excellent communication skills at all levels in the company
- Managing Priorities
- End useroriented and cooltempered
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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