Field Technician TelecomVoiPIP Cameras
Field Technician TelecomVoiPIP Cameras
Posted on :
05-04-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
05-04-2025
Job Description
Job Description Field Technician Telecom/VoiP/IP Cameras
Classification: Hourly NonExempt
Updated as of 02/05/2025
OVERVIEW
WSI Technologies (WSI) provides our customers with mission critical intelligence products and services offering public safety and child advocacy professionals the power to access information and collaborate in real time to better serve their communities. We are proud to have been named a 2023 SBDC Small Business of the Year Award Winner as well as recognized by the Indiana Tech community as a 2023 MIRA award nominee in the Exceptional Employer category.
JOB DESCRIPTION
Reporting to the Manager of Field Services the Field Engineer is responsible for performing high quality installations to ensure WSI Technologies products and solutions perform flawlessly at any of our enterprise public safety and local county customers. This role is also responsible for providing timely support and ensuring response times comply with customers SLAs.
Responsibilities include onsite data center configuration server installation and physical phone recording cabling as well as configuring MS desktop and server operating systems along with WSI Technologies software applications. You will be required to communicate directly with customers via phone email and/or messaging applications to coordinate and update on installation and repair efforts while ensuring those communication details are relayed in a timely manner to the appropriate WSI Technologies staff.
Classification: Hourly NonExempt
Updated as of 02/05/2025
OVERVIEW
WSI Technologies (WSI) provides our customers with mission critical intelligence products and services offering public safety and child advocacy professionals the power to access information and collaborate in real time to better serve their communities. We are proud to have been named a 2023 SBDC Small Business of the Year Award Winner as well as recognized by the Indiana Tech community as a 2023 MIRA award nominee in the Exceptional Employer category.
JOB DESCRIPTION
Reporting to the Manager of Field Services the Field Engineer is responsible for performing high quality installations to ensure WSI Technologies products and solutions perform flawlessly at any of our enterprise public safety and local county customers. This role is also responsible for providing timely support and ensuring response times comply with customers SLAs.
Responsibilities include onsite data center configuration server installation and physical phone recording cabling as well as configuring MS desktop and server operating systems along with WSI Technologies software applications. You will be required to communicate directly with customers via phone email and/or messaging applications to coordinate and update on installation and repair efforts while ensuring those communication details are relayed in a timely manner to the appropriate WSI Technologies staff.
The successful Field Engineer is a continuous learner who is always seeking product knowledge through various media and growing their technical and customer service skills. This key role focuses across all WSI Technology solution offerings and drives business results through improved technical support closure times the reduction of project timelines leading to faster revenue recognition and increased customer satisfaction.
POSITION RESPONSIBILITIES:
POSITION RESPONSIBILITIES:
- Provide clients with a timely and professional system installation and maintenance services onsite and remotely
- Collaborate with project management and customer success team to coordinate scheduling work portfolio process barriers and efficiency opportunities
- Coordinate with Technical Support to provide troubleshooting and client engagement support
- Ensure time expenses and all other documentation required for onsite job completion is executed and submitted.
- Understand and commit to following Technical Operations processes system documentation and meeting Service Level Agreements (SLAs) and follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Ensure preparedness for onsite work to increase efficiency and eliminate return trips
- Highly responsive to customer needs with a sincere desire to help others
- Represent the company and maintain customer relationships through professional communication service quality and technical knowledge.
POSITION QUALIFICATIONS:
- Experience with phone recording software and hardware solutions preferred
- Experience with multiplatform Windows O/S required
- Solid analytical/cognitive skills able to troubleshoot hardware and software problems
- Excellent time management and communication skills
- Experience troubleshooting network connections and communication
- Active Directory and Exchange preferred
- Experience using ITSM Ticketing Tools (e.g. ServiceNow or similar ticketing systems to manage and track incidents)
- Must be able to spend time on ladder for wiring/cabling required during installations and repairs
- Must be able to routinely lift 70 lbs of computer equipment during installations and repair
- Certification in relevant IT products/technologies (NICE or other telephony systems) CompTIA (A Network Server and Security certifications and/or Microsoft Certified IT Professional (MCITP) CCNA highly desired
- Bachelors Degree in a technical or businessrelated field (Computer Science Mathematics Engineering Business Administration preferred)
- Ability to travel as necessary up to 8085
- Required to pass government site clearance background check
Required Experience:
IC
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
