Business Relationship Management Coordinator
Business Relationship Management Coordinator
Posted on :
05-04-2025
Employer Active
1 Vacancy
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Job Description
- Develop and manage IT business relationship with other divisions of the business to improve satisfaction;
- Disseminate information and liaise with other service Management areas to drive service delivery;
- Gather business requirements and translate to IS deliverables based on the companys business plan;
- Negotiate and agree on SLAs with the business unit and liaise with other supporting business units;
- Facilitate meetings with various IT units and the Business Division to discuss and resolve escalated or identified customers issues;
- Manage inter Division relationship for optimum service delivery;
- Manage communication across the different levels of management based on the sensitivity of the information;
- Interface with strategic tactical and operational leadership in other departments
Qualifications :
- First degree in Computer Science or IT related fields
- ITIL3/4 Foundation Certificate
- Minimum of 2 years experience on managing business relationship and stakeholder management;
- Minimum of 1 year experience in customer experience management
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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