Head of Claims Operations
Head of Claims Operations
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Job Description
At Talbot Underwriting we are reimagining the way we help customers to manage risk. Join us as the Head of Claims Operations to play your part in that transformation. Its an opportunity to grow your skills and experience as a valued member of the team.
Make your mark in Talbot
With offices in the U.S. London and Asia Pacific Talbot is the managing agent of Syndicate 1183 at Lloyds. Syndicate 1183 underwrites a number of classes of business including war and terrorism energy marine financial lines cyber transport political risk crisis management kidnap & ransom contingency property and treaty reinsurance.
Through its expert team of underwriters and a balanced geographicallydiverse portfolio of business Talbot has earned a reputation as an industryleading insurance and reinsurance specialist.
How you will create an impact
- Management of the oversight and operational performance of the Claims Team including design and adherence to SLAs/KPIs design and monitoring of key controls managing and remediation of exceptions and working with the Claims Leadership team and the wider organisation to ensure Claims Operational excellence.
- Line management of the Claims Operations team including recommendations for redesign of function where appropriate to ensure development of enhanced standards across the wider claims function
- . Deliver Executive Level reporting and analytics to senior committees on which to take action which support both top line and bottom line performance.
- Representation at monthly/quarterly committees as appropriate to include acting as project sponsor on key claims business change initiatives including but not limited to; Consumer Duty Operational Resilience Business Continuity; Faster Claims Payments
- Leading the strategic review and improvement of claims management processes to deliver appropriate customer outcomes ensuring adherence to Consumer Duty and Lloyds Principles for Doing Business.
- Acting as the key stakeholder with Lloyds and the LMA to ensure appropriate business engagement and representation on all market claims related initiatives.
- Overseeing outsourced service providers including third party experts and delegated authorities ensuring that appropriate controls and documentation are in place.
- Manage all first line Claims requirements to include but not limited to SOX Lloyds FCA / PRA / internal/external regulatory and control environment
What youll need to succeed
- Proven experience in a Claims Operations leadership role including experience of team management in a constantly changing and fast paced environment.
- Significant experience in the Lloyds insurance market including relevant IT systems and processes.
- Strong operational skills including both business process and systems.
- Strong change management skill set including experience as either a project sponsor or Claims SME
- Excellent communication skills with the ability to influence stakeholders across all levels including senior management.
- Strong familiarity with Lloyds Principles for Doing Business
- Familiarity of Lloyds Insurance Company (Europe) requirements
- Strong financial acumen and intuition with the ability to handle large and complex issues / data.
Ready to take your career to the next level We would love to hear from you.
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Enjoy benefits that take care of what matters
At AIG our people are our greatest asset. We know how important it is to protect and invest in whats most important to you. That is why we created our Total Rewards Program a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health wellbeing and financial securityas well as your professional developmentto bring peace of mind to you and your family.
Reimagining insurance to make a bigger difference to the world
American International Group Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the worlds most farreaching property casualty networks. It is an exciting time to join us across our operations we are thinking in new and innovative ways to deliver everbetter solutions to our customers. At AIG you can go further to support individuals businesses and communities helping them to manage risk respond to times of uncertainty and discover new potential. We invest in our largest asset our people through continuous learning and development in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of belonging
Were committed to creating a culture that truly respects and celebrates each others talents backgrounds cultures opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements diversity and inclusion learning cultural awareness activities and Employee Resource Groups (ERGs). With global chapters ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIGs greatest assets and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race color religion age gender gender expression national origin veteran status disability or any other legally protected categories.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation please send an email to .
Functional Area:
Required Experience:
Director
Employment Type
Full-Time
