Customer Service Specialist - REMOTE - Hawaii Time Zone
Customer Service Specialist - REMOTE - Hawaii Time Zone
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Job Description
ISG is looking for a confident outgoing professional and organized individual with the ability to multitask to join our growing team. Customer Service Representative will work remotely with company provided equipment and field all incoming phone calls and direct them to appropriate person/department answer policyholder questions regarding due date extensions types of documents needed to complete an audit indexing documents and providing additional clerical support where needed.
General Accountabilities:
- Answers incoming phone calls and provides support or directs call to the appropriate staff member.
- Completing outbound calls to customers requesting documents.
- Returns voicemail messages and provides support or directs call to the appropriate staff member.
- Answers basic questions from policyholders and agents regarding the audit and verification process.
- Provides reasonable due date extensions for policyholders and agents.
- Reads and analyzes incoming email submissions and reports to determine their significance and then distributes to the appropriate individual.
- Indexes provided documentation to the appropriate internal electronic file.
- Assists in obtaining updated contact information for policyholders or agents when needed.
- Provides clerical support to other departments.
- *The company reserves the right to add or change duties at any time.
Job Qualifications:
- Education: High School Diploma
- Experience: Minimum of 1year commercial underwriting/premium audit experience
- Experience with Microsoft Office / Microsoft Outlook required
- Ability to work independently in a remote environment free from outside distraction / interruption
- Spanish speaking preferred
Skills:
- Excellent verbal and written communication
- Active listening
- Service orientation
- Coordination
- Time management
- Monitoring
- Judgment and decision making
- Adaptability in a fastpaced environment
Benefits Offered:
- Medical
- Dental
- Vision
- ShortTerm Disability
- LongTerm Disability
- Basic Life Insurance
- Voluntary Life Insurance
- 401(k)
AboutInsurance Services Group of the Southeast:
ISG is a dynamic rapidly growing organization whose success is driven by experienced dedicated hardworking people. ISG landed on theand 2019 Inc. 5000 list as one of the fastest growing privately held companies in the country as a result of the longterm commitment to the vision and values on which the company was founded in 2007.
Required Experience:
Unclear Seniority
Employment Type
Full Time
