Service Writer
Service Writer
Posted on :
05-04-2025
Employer Active
1 Vacancy
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Job Description
RESPONSIBILITIES:
- Meet with customers and determine their needs for repair and/or service of their vehicle issues
- Increase customer satisfaction by building customer relations.
- Maintain the companys standards for ethical business practices professional image orderliness customer service and good employee and community relations.
- Monitor the progress of each vehicle throughout the day and updating customers frequently
- Increase profitability by maximizing sales & execute retail promotions.
- Responsible for overseeing the technician working on customers vehicle including their time management/efficiency parts ordering job completion times.
- Oversee and participate in quality control.
- Participate in the development and documentation of Standard Operating Procedures as required by Company and Franchisor
REQUIREMENTS:
- Must have a minimum of 13 years workrelated experience
- Some college or technical school training centered on heavy truck or equipment repair and maintenance preferred.
- Valid CDL would be preferred.
- Proficient use of computers/business machines
- General knowledge of repairs and/or parts in a commercial/heavy duty trucks and/or construction equipment field is required.
- Must have strong technical computer and software skills with the ability to learn the dealership maintenance management program.
- Must be able to work 7:00 a.m. 4:00 p.m. Monday through Friday and some Saturdays 8:00 a.m. 12:00 p.m.
- Valid operators license (CDL a plus) drug screen and criminal clearances also required.
Every employee with TriCountyInternational Trucksis absolutely critical to its success. We have successfully served theMichiganbusiness community for over 50 years and we take great pride in our reputation. Our rapid growth and fastpaced environment make this an awesome place to work. Happy employees make happy customers and we reward individuals who are ready to work hard and stay motivated.
What We Offer:
- A generous and competitive pay plan
- Company paid uniforms
- Medical
- Dental
- Vision
- Legal Plan and Identity Theft insurance
- 401K Match
- Life& DisabilityInsurance(employer paid basic life and short term disability)
- Optional Life Insurance
- Closed on Sundays
- Paid vacation
- Six paid holidays
- Special employee pricing on parts and free truck rental
- Technician Performance Bonus Program
Employment Type
Full-Time
Key Skills
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