Professional Services Engineer II 3rd Shift Overnights)

Department: Professional Services Engineering

Reports to: Manager of Professional Services

Department Growth Path: Professional Services Engineer III

Job Summary

TheProfessional Services Engineer IIis responsible for maintaining onpremises and cloud applications servers storage and network equipment for all levels of local and remote users in small to large sized companies that employ a wide variety of software hardware and OS configurations. The ideal candidate is skilled at highlevel rootcause analysis able to work with minimal supervision and possess the ability to support infrastructure across a variety of technologies.

Essential Functions

• Design configure deploy and maintain applications servers storage and network solutions both onpremises and in the cloud.
• Perform troubleshooting performance tuning and capacity planning.
• Function as an escalation point for Client Services/NOC team providing support and resolution for Level I and Level II trouble tickets.
• Collaborate with engineers or software developers to select appropriate design solutions or ensure the compatibility of system components.
• Create and update internal documentation.
• Effectively communicate with both technical staff and endusers providing exceptional client service.
• Research and evaluate new hardware and software solutions.
• Identify viable solutions to complex problems in a timely manner.
• Development of scripts for use with automation installation configuration and analysis.

Qualifications

• Bachelors degree or equivalent combination of education and experience in engineering mathematics or computer science. MSP experience (preferred).
• Proficiency in:
  • VMware and Microsoft virtualization solutions
  • SAN NAS and backup vendor technology (NetApp Nimble Pure Storage etc.
  • Server OS management and deployment skills
  • Microsoft Exchange (OnPrem and/or O365
  • Microsoft Active Directory
  • DNS DHCP SMTP firewalls and load balancing
  • Systems monitoring software such as Logic Monitor
• Demonstrable and advanced proficiency in systems administration or systems engineering.
• Certifications in Cisco VMware AWS Azure.(Preferred)
• Strong hardware and software troubleshooting skills.
• Flexibility to support 24/7 operations.
• Reliable transportation to travel to and from Atomic Data facilities and client sites as needed

Atomic Data provides equal employment opportunities to all employees and applicants for employment in accordance with all applicable laws directives and regulations of federal state and local governing bodies or agencies. Our organization will not discriminate against or harass any employee based on actual or perceived race color creed religion alienage or national origin ancestry citizenship status age disability or handicap sex marital status familial status veteran status sexual orientation gender identity genetic information status regarding public assistance membership or activity in a local human rights commission activity or any other characteristic protected by applicable federal state or local laws. Atomic Data will take affirmative steps to ensure that all our employment practices are free of discrimination. Such employment practices include but are not limited to the following: hiring promotion demotion transfer recruitment or recruitment advertising selection layoff disciplinary action termination rates of pay or other forms of compensation and selection for training including apprenticeship. We will provide reasonable accommodation to applicants and employees with disabilities whenever possible. In addition all employees are expected to perform their essential functions in a manner that supports equal employment opportunities.

Any employee or applicant for employment who believes they have been treated in a way that violates this policy should contact Human Resources. Human Resources will take immediate action to investigate and address allegations of discrimination or harassment confidentially and promptly.