Customer Service Agent Bilingual

Please note Cloud5 Communications cannot hire anyone on a Work Permit at this time due to the recent changes to Immigration rules. Specifically we have reached the 10 maximum workforce on work permit rule. Should we fall below 10 we will remove this notation and open hiring to all.

Excellent opportunity for a Bilingual (English/French) position with Cloud5

If you love interacting with people have a passion for customer service and strive for personal and team success this role is for you! This is an incredible career opportunity for energetic individuals who believe in providing first class customer service experiences every call every day.

Our Call Centre Customer Service team provides business services ranging from booking longterm stays for guests to specialty desks and many more services related to the hospitality industry. If you are an exceptional communicator problem solver and decision maker care about the details and love to learn we want to hear from you!

Pay and Benefits:

• Bilingual Agent Wage: $17.00
• Premium pay for overnight shifts
• Agent Quarterly Incentive Bonus Plan
• A host of benefits including healthcare dental vision and more
• Critical Illness protection
• Employee Assistance Program
• Fully paid comprehensive new hire training
• Fun professional atmosphere
• Leadership support to ensure success in a meaningful career
• Opportunities for promotion and career advancement
• Company provided computer equipment for work from home staff
• Hours of operations range based on program Currently hours of operationafter training will be Monday to Friday 3 am 11 am AST

Work from Home Office:

• Your IPS must have sufficient speed and meet the minimum requirement outlined by IT 25 mbps Download and 10 mbps Upload Speed minimum)
• You must have a secure and private room with locking doorfor your workspace

Responsibilities:

• Answer inbound calls from Guests
• Build a relationship with the caller in a seek to understand manner that will allow you to customize recommendations features and benefits that match the needs of the guest
• Consult with the guest to understand their hotel or excursion needs
• Provide an exceptional customer experience by answering the many questions a guest may have
• Follow the approved call/sales flow to meet department sales metrics
• Understand the sales opportunity on each call and meet conversion sales metrics
• Use standard technology: softphones email webcam and web browsers
• Maintain uptodate knowledge of client promotions
• Complete all assigned training as necessary

Education and Qualifications:

• Exceptional communication skills both written and verbal
• Proficient customer service style that flexes according to level of Hotel Tier
• Experience converting the conversation into a sale/booking considered an asset
• Must be able to speak and read English & Frenchfluently
• Have excellent interpersonal skills and the ability to organize simultaneous tasks
• Excellent organizational problem solving and decisionmaking skills
• Ability to work in a fastpaced environment with tight deadlines
• Ability to work as a member of a team
• High School diploma or equivalent
• Must consent to and pass a criminal record check
• Previous Call Centre Sales and/or Tourism/Hospitality experience would be an asset
• Must be legally entitled to work in Canada (Canadian citizen orpermanent resident) Please note Cloud5 Communications cannot hire anyone on a Work Permit at this time due to the recent changes to Immigration rules. Specifically we have reached the 10 maximum workforce on work permit rule. Should we fall below 10 we will remove this notation and open hiring to all.

Cloud5 Communications is an equal opportunity employer and makes employment decisions without regard to race color religion sex sexual orientation gender identity national origin veteran status disability status age or any other status protected by law.

We will never request a fee or payment from candidates. Please do not provide any personal or financial information to anyone you suspect of recruitment fraud.
How to Identify Recruitment Fraud:

• You receive a message on WhatsApp or another online messaging platform
• You are asked to provide a fee or payment (we will NEVER request payment from candidates)
• Our email communication will only ever come from a @Cloud5 domain. We will never contact you through Gmail or any other free online mail service
• Cross reference the recruiters name and contact information on LinkedIn or by contacting
• If you are still unsure call