Service Desk Technician
Service Desk Technician
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Job Description
Job Description
A busy dynamic organisation is looking for an enthusiastic IT Service Desk Technician to join their experienced team based on the outskirts of York. Working in a fastpaced environment to support a large number of end users you will earn up to 29000 alongside a competitive benefits package.
As IT Service Desk Technician you will act as the first point of contact for IT issues in the business and your responsibilities will include:
- Troubleshooting and resolving a range of IT issues quickly and efficiently logging appropriate tickets
- Aim to provide a firsttime fix escalating issues where needed to the third line team and meeting agreed service level metrics
- Provide an excellent level of customer service and build and maintain relationships with all members of the IT department
- Report recurring issues and highlight trends to assist in the development of action plans for improvements
- Liaise with thirdparty organisations where necessary ensuring they are meeting agreed SLAs
- Escalate serious or recurring issues to the management team to ensure minimum impact to the business
To be successful in the role of IT Service Desk Technician you will have the following skills and experience:
- A strong focus on customer service and excellent communication skills
- A proactive mindsetand effective problemsolving skills
- A passion for IT and technology and a strong desire to learn continuously
- Strong attention to detail and a methodical approach to solving problems
- Experience in a similar role is essential
- Access to your own transport due to the location of the office
If you are an IT Administrator IT Helpdesk Engineer 1st line support or 2nd line support with a keen interest in technology and are looking for a varied IT Service Desk Technician role click apply now or get in touch today for a confidential conversation.
Required Experience:
IC
Employment Type
Full-Time
