OAM Call Center Lead
OAM Call Center Lead
Posted on :
05-04-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Position Title
Position Summary / Career Interest:
The OAM (Office of Access Management) Call Center Lead monitors incoming call volume throughout the day and assigns staff accordingly to various scheduling duties. They assist the supervisor with measuring OAM staff productivity adherence to quality assurance measures and providing coaching to staff as needed. The OAM Call Center Lead is involved in the hiring and training of new staff. The OAM Call Center Lead also functions as an OAM scheduling Associate: assisting patients with scheduling appointments and insurance registration with The University of Kansas Health Systems outpatient clinics. The OAM Call Center Lead is an example to their team for providing the highest level of customer service. The OAM Call Center Lead works out of the OAM Call Center location and may have the opportunity to work remotely at home after demonstrating consistent competency with job duties.Responsibilities and Essential Job Functions
- Delivers expert knowledge regarding clinicspecific processes.
- Acts as subject matter expert on assigned clinics
- Monitors daily call volume to assign staff based on fluctuations.
- Trains new employees on department POD and clinicspecific operational protocols and workflows using approved materials and approaches.
- Uses training delivery methods per the curriculum plan including classroom content onthejob and interactive hands on exercises
- Evaluates trainee progress using provided assessment tools
- Provides feedback to the Assistant manager and Training & QA Manager on trainees progress
- Handles calls as needed to ensure department meets service level goals
- Supports daily activities of staff in pod and is available to answer staff questions as needed
- Must be able to perform the professional clinical and or technical competencies of the assigned unit or department.
- These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.
Required Education and Experience
- High School Graduate
- 3 or more years of progressively responsible and directly related healthcare access work experience.
Preferred Education and Experience
- Associates Degree in health care related field from an accredited college or university
Knowledge Requirements
- Proficiency of Level III plus:
- Strong written and verbal communication skills customer service interpersonal skills and cross cultural competency.
- Advanced knowledge in EPIC
Time Type:
Full timeJob Requisition ID:
R38711We are an equal employment opportunity employer without regard to a persons race color religion sex (including pregnancy gender identity and sexual orientation) national origin ancestry age 40 or older) disability veteran status or genetic information.
Need help finding the right job
We can recommend jobs specifically for you! Create a custom Job Alert by selecting criteria that suit your career interests.
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
