Middle Application Support
Middle Application Support
Posted on :
05-04-2025
Employer Active
1 Vacancy
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Job Description
- Gather all relevant information to understand the users issue
- Gain knowledge of the different applications to be able to replicate in testing environment
- Guide and assist the user throughout the process
- Proactively investigate the issues before seeking technical support
- Attend regular meetings
- Incident Management: Ensure close followup of tickets and provide regular feedback
- Showing proactivity and flexibility to support the other team members and be part of the backup process
Qualifications :
- Proficient in English
- Good communication skills to support multiple stakeholders
- Good analytical skills
- Willing to acquire a deep knowledge of the applications
- Experience in Agile methodology
- Knowledge of Service Now (or any ticketing tool)
- Any extra tools knowledge is welcome (Power Bi Jira)
Additional Information :
Benefits:
Full access to foreign language learning platform
Personalized access to tech learning platforms
Tailored workshops and trainings to sustain your growth
Medical subscription
Meal tickets
Monthly budget to allocate on flexible benefit platform
Access to 7 Card services
Wellbeing activities and gatherings
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
Key Skills
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