Technical Writer
Technical Writer
Posted on :
05-04-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Infosys is seeking a Technical Writer for Banking practice group.As a Technical Writer you will help create and build out a modern documentation and user assistance infrastructure. You will be a core part of the product management team working closely with engineering product marketing and customer enablement to create resources that dont just document what the product does but accelerates a user from novice to power user. Customer performance is critical to RBC US Cash Management and the tools you will build will create a powerful impact on adoption.You will have the opportunity to shape valueadding consulting solutions that enable our clients to meet the changing needs of the global landscape.
Candidate must be located within commuting distance ofCharlotte NCor be willing to relocate to the area.
RequiredQualifications:
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone email or face to face. Travel may be required as per the job requirements.
About Us
Infosys is a global leader in nextgeneration digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AIpowered core that helps prioritize the of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our alwayson learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
Candidate must be located within commuting distance ofCharlotte NCor be willing to relocate to the area.
RequiredQualifications:
- Bachelors degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
- At least 4 years of experiencein Information Technology.
- Experience working crossdepartmentally to communicate the nuts and bolts of a product.
- Strong experience owning an endtoend documentation creation process.
- Atleast 4 years of experience in banking and financial services domain as a Technical Writer.
- Experience working with the following tools preferred: Confluence/JIRA Git & Github HTML CSS Jinja JavaScript Python Intercom Mixpanel.
- Work with product managers product marketing and engineers to produce and maintain worldclass documentation including: User Guides Integration Guides API Developer Guides In platform documentation (tooltips welcome instructions etc..
- Build and maintain client aids that go beyond traditional documentation such as online video demos guided tours and other educational techniques.
- Learn complex concepts and communicate the information in a way that is engaging and understood by users.
- Gather customer feedback on documentation to improve usability.
- Act as an editor to ensure consistency in training documentation across RBC US Cash Management
- Create API developer portal documentation in session help technical specifications.
- Create File specifications across multiple formats and payment/statement types.
- Analytical and Communication skills
- Stakeholder management
- Planning and Coordination skills
- Excellent problemsolving skills
- Experience and desire to work in a management consulting environment that requires regular travel
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone email or face to face. Travel may be required as per the job requirements.
About Us
Infosys is a global leader in nextgeneration digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AIpowered core that helps prioritize the of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our alwayson learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
