Contact Centre Customer Service Representative
Contact Centre Customer Service Representative
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Job Description
Are you passionate about delivering exceptional customer experiences Do you thrive in a fastpaced environment and have outstanding communication skills If so we want to hear from you!
Were looking for two enthusiastic Customer Service Representatives to join our dynamic team and be the voice of excellence. In this role youll have the opportunity to make every interaction meaningful while growing your career with us.
We currently have fulltime and parttime opportunities available on a 12month contract with the potential to transition into a permanent role.
Apply today and lets redefine customer satisfaction together!
Location: Jandakot
Employment Type: 12 month contract fulltime and parttime roles.
About Us:
ATCOs Australian operations are headquartered in Perth Western Australia and specialise in creating innovative customerfocused energy and infrastructure solutions.
ATCO owns and operates Western Australias largest gas distribution network with over 750000 connection points and 14000km of pipelines. ATCO also operates two progressive power generation stations in Adelaide and the Pilbara.
What youll do:
Working in the Contact Centre team you will respond to Faults and Emergency and enquiry calls. This role will provide quality customer service over the phone and online while demonstrating the value of the ATCO brand to our customers.
- Handle incoming customer calls and online enquiries providing exceptional customer service at every interaction.
- Deliver critical metrics and targets relating to responsiveness quality and customer excellence.
- Own customer queries deliver a first call resolution and highlight potential repeat call drivers.
- Demonstrate the value of the ATCO brand and services at every customer interaction.
- Own and drive selfdevelopment with a cando attitude.
- Maintain effective workplace relationships with the team and leaders to ensure positive customer outcomes.
- General adhoc office duties
Skills & Experience:
We understand that you may have some but not all of whats listed below and that is ok! We encourage you to apply if you feel that you have depth of experience in some of the below and we can develop your skills further through on the job learning.
- A passion for customer service coupled with excellent communication skills both written and verbal
- Strong analytical and problemsolving skills with the ability to fault find.
- You have a proven track record to work autonomously and as part of a team with proven time management skills to effectively deliver multiple priorities.
- Accurate data entry skills
- Fully proficient in Microsoft Office 365 applications including Word Excel Outlook & Adobe
- Ability to multitask in a busy environment
What we offer:
- Access to additional purchased leave
- Novated Lease and Car Benefits
- Employee Share Purchase Plan
- Access to corporate discounts including health insurance banking and fitness clubs.
- Become a member of the Energy West Social Club
- Access to ATCOs Employee Assistance Program
Diversity is more than a commitment at ATCO it is the foundation of what we do. We are focused on equality and believe deeply in diversity of race gender sexual orientation religion ethnicity national origin and the myriad of other characteristics that make us all different.
We are an Equal Opportunity employer and encourage applications from Aboriginal and Torres Strait Islander people and women. ATCO fosters an inclusive workplace culture where everyone is treated fairly and respectfully.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
