Customer Success Manager - German Speaker

Vertice was launched in 2022 to build a new way to manage SaaS and cloud spend. One thats fair totally transparent and designed for modern businesses. Today Vertice manages over $3.4 billion in spend for hundreds of customers in over 30 countries. We are headquartered in London with offices in New York Brno Sydney Johannesburg and Singapore.

And were just getting started. Founded by successful serial entrepreneurs Roy Tuvey and Eldar Tuvey Vertice has been on an incredible growth trajectory with a remarkable 13X revenue growth in two years. Following our Series C investment round we have secured over $100 million in funding from leading investors including Bessemer Venture Partners 83North and Lakestar and are expanding our reach across regions and product lines.

If you are ambitious want to make an impact and be part of a highly talented and driven team come and join us on this journey to build a new way to manage technology spend and simplify procurement.

As a Vertice Customer Success Manager youll be focusing on delivering amazing service to our EMEA customers so they achieve great value from our product. Youll be a key member of our postsales team acting as the face of Vertice for our customers but also working with all areas of the business to ensure the customers aims are achieved so we hit our revenue and retention targets. As a customer champion its key you provide feedback promptly to support business development but also promote product usage to our users.

Responsibilities

• Own the customer lifecycle from onboarding through to renewal and beyond
• Take a consultative approach to understand each customers unique requirements ensuring our buying and product teams have the right information so we can deliver impactful solutions to our customers problems
• Leading compelling business and ROI reviews using data analysis to demonstrate the value of our service to Csuite stakeholders
• Identify customer growth opportunities and execute plans to earn additional spend from the customer
• Work collaboratively with internal teams to ensure customer feedback is captured and addressed

Requirements

• Native / Fluent German speaker
• Demonstrable track record of repeatedly meeting and exceeding quota and net revenue retention goals
• Experience working in a SaaS company or fastgrowing startup
• You are a clear confident and compelling communicator in writing in conversation and in front of customers
• Superb listening skills and the ability to dig deeper to uncover the customers true objectives
• Independent in problemsolving; expertise in managing customer risk and demonstrating a sense of urgency when leveraging internal escalation support
• Passionate about the value of great customer service you seek and have consistently achieved extraordinary results as part of a highenergy and dynamic team for enterprise and midsized customers
• You are an expert project manager who can manage stakeholder expectations and ensure all key objectives and timelines are met
• Demonstrated ability to conduct compelling presentations / business reviews to senior customer stakeholders such as CFOs CPOs and CTOs
• You are resourceful spy and creative if a playbook doesnt exist yet you go figure it out and build it

Why join Vertice

• Be a part of a fastgrowing innovative startup that is changing the way businesses buy and sell SaaS.
• Work with passionate and talented teams that value your contributions and expertise.
• Be part of a culture that promotes a growth mindset transparency collaboration understanding and diversity.
• Share in our success with equity options.

Final things to note

Vertice is an equal opportunities employer although you must be legally able to work in the UK and any data you provide us will be stored and disseminated in accordance with Vertices privacy policy.

We like to deal directly with our candidates so no agencies please!

If you arent sure this job applies to you feel free to send your CV to and well be happy to take a look and see
if you could be a good fit anywhere else in our business!

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