Front Desk
Front Desk
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Front Desk Agent:
Job Purpose:To perform in a pleasant professional and efficient manner a combination of duties mainly related but not limited to checkin and checkout of guests which contributes to an overall positive experience.
Job Responsibilities:
- Greet register and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate without announcing room numbers.
- Answer inquiries pertaining to hotel services registration of guests and shopping dining entertainment and travel directions.
- Keep records of room availability and guests accounts. May make confirm and cancel reservations for guests.
- Compute bill collects payment and makes change for guests. May post charges such as room food liquor or telephone by hand or machine.
- Datestamp sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone fax and switchboard.
- Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies.
- Take the initiative to greet guests in a friendly and warm manner.
- If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor (b) assign work and ensure proper performance of assigned employees.
- May make restaurant transportation or entertainment reservations for guests; may deposit guests valuables in hotel safe or safedeposit box; may order complimentary flowers or champagne for special guests.
Other duties as assigned.
Job Skills:
- Speak clearly and listen carefully.
- Use personal judgment and specialized knowledge to give information to people.
- Communicate well with many different kinds of people.
- Change easily and frequently from one activity to another such as from typing to interviewing to searching in a directory to using a telephone.
- Use eyes hands and fingers accurately while operating a switchboard or computer keyboard.
Job Qualifications:
Education
HS Diploma or equivalent.
Experience
Minimum 3 months hospitality general office accounts receivable or customer service experience.
Employment Type
Full-Time
