Partner Support Technical Specialist
Partner Support Technical Specialist
Posted on :
05-04-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Who we are
Geotab is a global leader in IoT and connected transportation and certified Great Place to Work. We are a company of diverse and talented individuals who work together to help businesses grow and succeed and increase the safety and sustainability of our communities.
Geotab is advancing security connecting commercial vehicles to the internet and providing webbased analytics to help customers better manage their fleets. Geotabs open platform and Geotab Marketplace offering hundreds of thirdparty solution options allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day Geotab leverages data analytics and machine learning to improve productivity optimize fleets through the reduction of fuel consumption enhance driver safety and achieve strong compliance to regulatory changes.
Our team is growing and were looking for people who follow their passion think differently and want to make an impact. Ours is a fast paced ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate great benefits and our fun and inclusive work culture. Reach your full potential with Geotab. To see what its like to be a Geotabber check out ourblogand follow us @InsideGeotab onInstagram. Join ourtalent networkto learn more about job opportunities and company news.
Who you are:
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking Partner Support Technical Specialist a tech savvy problem solver with a strong analytical mindset and a passion for customer service. With excellent communication skills you thrive in a fastpaced environment assisting partners and resellers with troubleshooting and product implementation. Your ability to work independently manage multiple tasks and adapt to new challenges makes you a key player in delivering exceptional technical support.
What youll do:
You will diagnose and resolve hardware and software issues related to Geotab products ensuring seamless functionality for partners and customers. Your role involves providing expert guidance on device errors network communications and product implementation while managing escalations. Additionally you will support strategic initiatives and maintain the security of customer data contributing to a high standard of technical service.
How youll make an impact
- Support resellers partners customers and internal teams through various communication mediums (i.e. phone chat and email).
- Technical expert on device errors network communications portal configuration and navigation product implementation and troubleshooting the Geotab hardware and software applications.
- Coordinate with internal departments on the return/exchange process for Geotab devices and accessories.
- Diagnose and resolve technical hardware and software issues involving connectivity installation and software inquiries.
- Manage develop and deliver product service training directly to resellers and customers.
- Provide successful resolution to all customer complaints.
- Report escalating and severe concerns/issues to management.
- Preserve the confidentiality and security of customer data and information.
- Support Geotab global strategic initiatives.
What youll bring to the role
- PostSecondary diploma/degree or equivalent work experience specialization in Engineering Computer Science or similar fields is highly valued.
- 3 years of experience in customer service/support capacity troubleshooting technical issues.
- Experience in scripting with different programming languages (i.e. SQL Python C# or JavaScript) is an asset.
- Expert level Excel skills including creation of pivot tables and reports.
- Experience working within a technical or engineering organization/knowledge of the hightechnology industry is an asset.
- Highly organized and able to manage multiple tasks and projects simultaneously.
- Excellent verbal and written communication skills in both English and Spanish.
- Comfort speaking with customers by telephone email and chat.
- Must stay relevant to technology and should have the flexibility to adapt to the growing technology and market demands.
- Strong interpersonal relationship building skills.
- Strong analytical skills with the ability to problem solve to welljudged decisions.
- A strong teamplayer with the ability to engage with all levels of the organization.
- Technical competence using software programs including but not limited to Google Suite for business (Sheets Docs Slides).
- Entrepreneurial mindset and comfortable in a flat organization.
If you got this far we hope youre feeling excited about this role! Even if you dont feel you meet every single requirement we still encourage you to apply.
Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.
What makes our staff passionate about Geotab
Flex working arrangements
Home office reimbursement program
Fantastic state of the art office
Public transportation reimbursement
Employer pension contributions
Generous medical & dental benefits offered to you and family members
Electric vehicle purchase incentive program
Subsidized fitness membership
Copay tuition reimbursement
*The above are offered to fulltime permanent employees only
How we work
At Geotab we have adopted aflexible hybridworking model in that we have systems functions programs and policies in place to support both inperson and virtual work. However you are welcomed and encouraged to come into our beautiful safe clean offices as often as you like. When working from home you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloudbased applications collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage worklife balance and keep the Geotab culture going strong with online social events chat rooms and gatherings. Join us and help reshape the future of technology!
We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management career development training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices please contact us at By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively Geotab) you acknowledge Geotabs collection use and disclosure of your personal data in accordance with our . Click hereto learn more about what happens with your personal data.
Required Experience:
Unclear Seniority
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
