Technology Demand Manager
Technology Demand Manager
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Job Description
About TaskUs: TaskUs is a provider of outsourced digital services and nextgeneration customer experience to fastgrowing technology companies helping its clients represent protect and grow their brands. Leveraging a cloudbased infrastructure TaskUs serves clients in the fastestgrowing sectors including social media ecommerce gaming streaming media food delivery ridesharing HiTech FinTech and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45000 employees globally. Presently we have a presence in twentythree locations across twelve countries which include the Philippines India and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an everchanging world.
What We Offer: At TaskUs we prioritize our employees wellbeing by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established including Total Rewards Wellness HR and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
What can you expect in a Technology Demand Manager role with TaskUs:
Think of yourself as someone who is responsible for coordinating with Engineering PMO and other IT related teams on tasks required for the implementation and provisioning of infrastructure and systems necessary to support client or internal technology approved projects using proven PMI tools techniques and best practices.
This individual will join our IT Demand Management organization supporting approved technical project management endeavors for internal enterprise and clients outsourcing services. They will have project oversight surrounding the following areas but not limited to: supporting technical implementation of client programs site builds data center migrations network and firewall setup for new client system access integration of SaaS cloud partner configurations and various other program technical functional area dependencies.
This role will report directly to the Sr. Manager of Technology Demand Management and will have the responsibility of direct oversight of technical functional resources spanning from 5 25 project employees and project management of typically three 3 to four 4 projects over various project stages consecutively.
Key Responsibilities:
Develop detailed work plans for projects and support project team members in the creation of a formal WBS for their work.
Identify project scope timeline budget and success measures.
Provide immediate conflict resolution and timely issue escalations.
Manage and guide internal technical functional areas.
Create presentations for project kickoff and closure.
Conduct formal risk management activities throughout the life cycle of the project.
Ensure timely resolution of all pre and post production issues meeting or exceeding SLAs.
Prioritize production implementation & change activities.
Maintain rigor around assigned projects change management.
Ensure project status reporting and updating are done on time.
Maintain a knowledge base of lessons learned for all assigned IT related projects.
Create project documentation and conduct knowledge transfer to Technical Account Management and IT Operations.
Coordinate with telecommunications service providers and/or vendors for acquisition and timely delivery of needed equipment and technical support.
Required Qualifications:
IT related certifications (e.g. ITIL Scrum PMP SaaS Provider certifications) are not required but a plus.
At least 45 years of experience in technical project management (Call center experience is a plus).
Proficient in Google Suite and similar Microsoft Office applications (Project Word Excel).
Knowledgeable on SaaS cloud systems data and voice networking as well as their installation configuration and maintenance.
Solid understanding of network technology: MPLS TCP/IP VLANs and other Data Network technologies.
Proficient on voice technology: Voice PABX PBX Switch Configuration ACD IVR Call loggers Telephony IP and IP Telephony.
Understanding on Information Security and Data Protection Regulations including PCIDSS ISO Risk Management frameworks.
Excellent verbal written and interpersonal communication skills (Fluency in English is a must).
Experience using knowledge base tools such as but not limited to: Kustomer Zendesk ServiceNow.
Can adapt to changing work schedules and working hours.
Strong problemsolving decisionmaking and analytical skills.
Can start ASAP or within 30 days.
Education / Certifications:
Bachelors/College Degree in Engineering (Computer/Telecommunication) Computer Science/Information Technology or equivalent.
Work Location / Work Schedule / Travel:
TaskUs Chennai Office only
Hybrid Work Setup 3x a week in the office)
Mid Shift IST Time
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL Experience:
Manager
Employment Type
Full-Time
Key Skills
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