As an essential business Anomatic produces innovative and sustainable packaging for todays biggest brands. By leveraging over five decades of manufacturing expertise and employing an extensive technologies portfolio we design manufacture and finish incomparable stock and customized solutions for numerous markets. Job Title:Help Desk Technician/System Administrator Location:New Albany Ohio Job Type:FullTime Department: IT Reports To: Director for IT
About Us: We are looking for a skilled Help Desk Technician/System Administrator to join our team and help us maintain our IT infrastructure and provide excellent support to our employees. Job Summary: The Help Desk Technician/System Administrator will be responsible for providing technical support to endusers maintaining and troubleshooting IT systems and ensuring the smooth operation of our IT infrastructure. This role requires a proactive individual with strong problemsolving skills and the ability to work independently and as part of a team. Key Responsibilities: Provide firstlevel technical support to endusers via phone email and inperson. Troubleshoot and triage and escalate to resolve hardware software and network issues. Install configure and maintain computer systems servers and network equipment. Monitor system performance and ensure the reliability and security of IT systems. Manage user accounts permissions and access controls. Image computers and complete postimage configurations. Perform regular system backups and data recovery operations. Document technical procedures and provide training to endusers. Assist in the implementation of new technologies and IT projects. Maintain an inventory of IT equipment and software licenses. Stay up to date with the latest industry trends and technologies. Ensure employee satisfaction through active listening efficient issue resolution followups and feedback analysis to improve processes and services. Qualifications: Proven experience as a Help Desk Technician System Administrator or similar role. Strong knowledge of Windows operating systems and Microsoft Office365. Experience with network administration and troubleshooting. Familiarity with virtualization technologies (e.g. VMware HyperV). Excellent problemsolving and communication skills. Ability to work independently and as part of a team. Customeroriented and patient. Ability to explain technical concepts to nontechnical users. Ability to lift 50lbs. Ability to travel between locations (New Albany Newark Blacklick and occasionally Connecticut) Relevant certifications (e.g. CompTIA A Network Microsoft Certified: Azure Administrator) are a plus. Benefits: Competitive salary and benefits package. Anomatic takes pride in creating a safe and inclusive environment that encourages supports and celebrates the diverse voices of our employees and the communities in which they live. We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status. #Anomatic
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Help Desk System Administrator Role
