Field Service Technician
Field Service Technician
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Job Description
Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate digitize and transform the way more than 75 million peoplearound the globebank and shop in thishyperconnected consumercentric world. Join us inconnecting people to commerce in this vital rewardingrole.
Installs debugs and provides technical maintenance for product and component hardware and software mainly on customer premises. Provides scheduled inspection cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. Schedules services completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.
Responsibilities
- Installs debugs and provides technical maintenance for ATMs retail and other equipment within an assigned customer and / or product area.
- Performs all incident handling preventive maintenance IMAC / R and customer training duties as follows: Incident Handling: Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures.
- Performs hardware repairs on a component level.
- Cleans and adjusts mechanical components.
- Configures and installs applicable software.
- Preventive Maintenance: Performs routine checks according to documented procedures.
- Refills consumables as directed.
- IMAC/R: Installs moves adds changes and removes hardware and software products.
- Customer Training: Instructs and trains customers on usage and operation of installed hardware and software.
- Also performs the following: Process Tasks: Receives incident briefing sand orders from the dispatch function.
- Updates the dispatch function on all unforeseen issues.
- Provides detailed briefings on all performed activities.
- Proactively informs customers about status progress and outcomes.
- Continuous Process Improvement: Observes technical or process problems informing manager / other relevant personnel and offering improvement recommendations.
- Actively uses corporate tools and processes for knowledge sharing and information gathering.
Qualifications
Required Qualifications
- Education or equivalent work experience required.
- Minimum of 24 years of relevant experience or equivalent combination of education and experience in Field Service.
- Good written and verbal communication skills.
- Drivers license and driving record that satisfies DNs fleet requirements.
Salary Range: $19$25/hr. Actual compensation for this role will depend on several factors including your qualifications skills competencies geographic location internal equity and relevant experience.
Benefits
Health Dental and Vision Insurance
Life Insurance
Critical illness Accident and Hospital Indemnity Insurance
401(k) Savings Plan
Health Savings Account
Leave of Absence Benefits
Paid Time Off
The application window is expected to close March 28 2025.
#LIVD1
Required Experience:
IC
Employment Type
Full-Time
