Scheduling Coordinator I Care Center - Patuxent
Scheduling Coordinator I Care Center - Patuxent
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Salary Not Disclosed
1 Vacancy
Job Description
Overview
The Scheduling Coordinator I will collect patient and treatment information estimate deposit requirements provide cost estimates determine patient liability establish payment arrangements and coordinate payment arrangement information for outpatient and day programs with nonpar payer sources.
Responsibilities
- Schedules new and followup patient appointments.
- Answers phones directs calls as needed takes messages returns calls to answer inquires/questions and provides accurate and timely followup.
- Ensures that new and followup appointments are confirmed prior to the date of service.
- Ensures clinic(s) waitlist letters are sent to parents/families in a timely fashion.
- Continually monitors scheduling. Moves patient appointments if necessary to maintain the highest level of efficiency and patient satisfaction.
- Maintains and updates scheduling templates for all providers to include personal leave requests.
- Tracks all new and followup patients using the scheduling system and works with providers and other Care Centers to ensure proper scheduling related to patient needs.
- Maintains regular contact with patients clinics and departments regarding pending insurance clearances coverage issues and/or followup activity. Responds to patients families and clinic issues in a timely and professional manner.
- Provides routine financial counseling and seeks assistance from the supervisor when obtaining answers to resolve patient issues.
- Maintains a general and updated understanding of insurance requirements as they relate to the Care Center.
- Retrieves and assesses system information related to insurance authorization for patient services from the Care Management Operations department.
- Collects tracks and processes quality improvement and patient tracking data as needed.
Qualifications
- High School diploma or equivalent required.
- Associate or higher degree in human services healthcare administration or related field preferred.
EXPERIENCE:
- 13 years experience with patient registration scheduling and/or coordinating patient services required.
Benefits
Kennedy Krieger Institute offers excellent benefits including medical dental vision 401K with match tuition reimbursement free parking and child care subsidies! In addition we offer rich professional development opportunities.
We require full COVID vaccination or documentation of medical and/or religious exemption(s) approval for this job as we are ahealthcareinstitution committed to putting health and safety first for our patients students employees and the communities we serve.
EOE/M/F/D/V
Required Experience:
IC
Employment Type
Unclear
