Express Service Advisor
Express Service Advisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Express Service Advisor is the face of our maintenance/quick lube team. The individual will be responsible for scheduling appointments for maintenance services on customer vehicles. They will communicate with customers via in person phone text and email. They will then great scheduled and walkin customers needing or inquiring about service. The advisor will build trust and rapport with our clients. They will discuss scheduled maintenance of the vehicle and other needs the customers may have. From there the advisor generates thorough Repair Orders (ROs) through dealer software and assigns the technician team to the Repair Order. The advisor then communicates with the technicians and customer throughout the service visit.
Job Duties
- Schedule appointments on web application
- Communicate with customer in an organized and positive manner
- Sell service maintenance and repairs
- Communicate with technicians about past present and future jobs.
- Generate repair orders based off customers needs
- Keep good documentation of customer contact and interactions.
- Keep organized desk to ensure work flow is efficient.
- Discuss MultiPoint vehicle inspection results with customers
- Cashier service customers
- Process repair orders to completion ensuring all policies set forth by General Motors and dealership are followed.
Skills
- Written and verbal communication
- Organization
- Use multiple computer programs at the same time
- Ability to use Microsoft word excel and outlook (email)
- Have basic understanding of automotive service repair maintenance etc
- Be honest and trustworthy
- Be reliable and on time without tardiness
Required Experience:
Unclear Seniority
Employment Type
Full-Time
