Partnership Manager
Partnership Manager
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Job Description
Job Details
About the Position:
As the Partnership Manager you will play a critical role in ensuring First Internet Banks fintech customers derive the maximum value from our products and services. In this role you will be leading the charge in quantifying your customers value driving their adoption of the full range of First Internet Bank products and services influencing their engagement in our fintech ecosystem sharing best practices answering business questions identifying opportunities and developing strategic goals and objectives. Personal accountability for results and willingness to go the extra mile for each customer are crucial qualities of the Partnership Manager.
What You Will Do:
- Provide selfsufficient management with up to 24 fintech partner accounts
- Serve as your customers experience advocate and guide throughout their customer journey.
- Own the enablement strategy for each fintech customer ensuring that both First Internet Bank and our fintech partners are able to gain the most mutually beneficial value from the partnership.
- Partner with different teams (Technology Finance Operations Risk Compliance Legal) to ensure an excellent customer experience and where appropriate add value to supporting business development and sales opportunities.
- Work closely with the marketing team to curate case studies testimonials reviews and other Voice of the Customer (VOC) materials.
- Establish and maintain strong advisory and influential relationships with key customer stakeholders and endusers positioning yourself as their primary point of contact at First Internet Bank.
- Serve as a first line of defense to align our programs and processes with regulatory requirements
- Influence value realization through maintaining constant vigilance to their overall health and value metrics.
- Collaborate with your other partnership team members on value growth strategies that serve the interest of both First Internet Bank and our entire ecosystem of fintech partners.
- Serving as a VOC representative at First Internet Bank continually identify opportunities for additional products services and capabilities that aim to expand their value.
- Participate as a contributor in the fintech community ecosystem by attending and participating in events both live and online.
- Actively build the First Internet Bank fintech community and boost our brand awareness by influencing your customers to participate in our growing fintech ecosystem.
- Continually identify opportunities for strategic alliances and partnerships that align with your customers strategic growth goals and initiatives in the near and longterm.
- Drive revenue retention and value growth with your assigned accounts.
- Other Duties as Assigned
What Were Looking For:
- A minimum of three years of prior relationship management experience required
- Bachelors Degree in a Finance or Technology related field or equivalent experience
- Experience with contract negotiations preferred
- A strong desire to contribute to the economic diversity and change that the fintech industry empowers
- Background using data and analytics in decision making as well as presenting to external parties
- Strong ability to craft and present presentations and materials to internal and external stakeholders with a natural ability for storytelling
- Proven track record of achieving retention goals or growth targets
- Familiar with change management practices change communication and process reengineering
- Knowledge or experience in financial services products solutions processes and/or compliance
- Strong business and technical acumen
- Proven ability to collaborate and build strong relationships with customers especially at the Executive level and engage across corporate functions (i.e. Sales Managing Partners IT Digital Transformation Teams Marketing Customer Support Professional Services and Product Management)
- Strong understanding of value drivers in transactional business models
- Experience using CRM tools
- Proven strategic planning experience and developing customer success plans
- Excellent verbal and written communication skills including the ability to lead meetings and host webinars
Working Conditions/Demands:
- Professional office setting.
- Primarily sedentary position requiring long periods of time working at a computer.
- Must be able to move throughout the office and buildings to obtain or relay information.
- Must be able to perform the essential functions of the position with or without reasonable accommodation.
- Willingness to travel up to 25
Who Are We
Were not just another bank and were not looking for just another employee. Since 1999 First Internet Bank has been dedicated to finding a better way to bank and doing things that have never been done before. Yes we really were the first statecharted FDIC insured bank to operate entirely online and we have been leading the way ever since.
We seek the game changers the innovatorsthose who challenge the status quo because change really is the only constant. Ready to join a team of imaginative driven individuals like you Its your career you deserve to imagine more. Keep reading we think you will like you what see.
Why Join Us
Our success has been driven in part by four core competencies customer focus teamwork adaptability and initiative. Collectively they define our actions and are at the heart of all we do. As a result weve been fortunate to have been named numerous times as an Indianapolis Star Top Workplace and one of the Best Banks to Work For! Headquartered in downtown Fishers our newlybuilt stateoftheart 175000 square foot facility headquarters was designed with our team in mind and features an 18000 square foot open air deck named The Backyard with fire pits covered pergola waterfall and foliage to create a momentary escape from the work day. Beyond that the onsite fitness center with the latest equipment and ergonomicallydesigned workstations help promote health and wellness. Have we mentioned free snacks soft drinks and beer available on tap Want more How about unlimited volunteer time off and social events to bring us all together to have some more. Why just imagine more take the first step and apply today.
Our benefits package includes the following and so much more:
- Medical Dental Vision Insurance
- 401(k) Retirement Plan with Generous Match
- Professional Development Reimbursement
- 3 Weeks Paid Vacation Plus Paid Holidays
- Paid Volunteer Time
- Business Apparel Allowance
Equal Opportunity Employer Women Minorities Veterans and Individuals with Disabilities
If you are a California resident you may be entitled to certain rights regarding your personal information. Additional information about our data collection practices and location specific notices is available on our privacy policy. Click here to read more.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information. 41 CFR 601.35(c). Click here to read more.
Required Experience:
Manager
Employment Type
Unclear
