English-Speaking Call Centre Agent
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Job Description
Location: Cairo Egypt
Salary: Competitive
Working Hours: Rotational Shifts 24/7
About the Client
Our client is a global leader in the BPO sector providing worldclass customer experience and service solutions across multiple industries including eCommerce Retail Food Delivery and Technology. They offer a dynamic and multicultural environment where employees can grow develop their skills and contribute to delivering exceptional customer service.
About the Role
We are looking for dedicated and customerfocused EnglishSpeaking Call Centre Agents to join our clients team. In this role you will be responsible for handling customer inquiries resolving issues and ensuring a seamless service experience. If you have a passion for customer service and enjoy working in a fastpaced international environment this opportunity is for you.
Key Responsibilities
- Handle inbound and outbound customer interactions in a professional and friendly manner.
- Provide accurate information troubleshoot issues and resolve customer inquiries efficiently.
- Adhere to company policies and service procedures to maintain quality standards.
- Maintain uptodate knowledge of products services and client guidelines.
- Work effectively in a team environment to meet performance targets and service level agreements.
Requirements
- Fluency in English (spoken and written) is essential.
- High school qualification or equivalent.
- Minimum 1 year of experience in a call centre or customer service role.
- Availability to work rotational shifts in a 24/7 environment.
- Strong computer literacy and familiarity with MS Office and online tools.
- Ability to handle customer queries professionally and empathetically.
- Strong problemsolving and analytical skills.
- Comfortable working in a fastpaced and evolving environment.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
