Customer Advisor Retention - Part Time

Customer Retention Advisor Part Time

This is a part time role but you will need to work full time (MonFri 09:0017:30 for the first 5 weeks during the training period.

Are you looking for a new opportunity to develop a career in the world of Insurance We have an opening for a Part Time Customer Retentions Advisor!

Working Hours/ Shift Patterns: We have 3 options for part time hours. You will have the opportunity to select your preferred option if invited for an interview.

Option 1 Total Hours 19.5
Monday Start at 11.30 and work for 7.5 hours
Thursday Start at 14.00 and work for 4 hours
Friday Start at 14.00 and work for 4 hours
Saturday Minimum of 4 hours to be completed
or
Option 2 Total Hours 19.5
Monday Start at 14.00 and work for 4 hours
Thursday Start at 14.00 and work for 4 hours
Friday Start at 14.00 and work for 4 hours
Saturday Maximum 7.5 hours to be completed
or
Option 3 Total Hours 19.5
Thursday Start at 14.00 and work for 4 hours
Friday Start at 14.00 and work for 4 hours
Saturday Maximum 7.5 hours to be completed
Sunday 4 hours to be completed between 9.00 13.00

Training: The first five weeks of inoffice fulltime training will consist of both classroombased and handson learning and you will then apply your learning and assist our customers under the supervision of our seasoned coaches. Once you finish the 5weeks intensive training you will change to your parttime hours and shift schedule but continue to work in the office until week 12.

Please be aware that you cannot have any holiday in the first 10 weeks which is the Training and Coaching period. This is to ensure that you develop the abilities and selfassurance to work on your own along with the rest of the group.

Salary: Earn 13078 for 19.5 hours a week plus bonus benefits and pay rise potential.

Location: Our fantastic Leicester office which is in the city centre and only a short walk from the train station.

Your Role: Joining a busy team within a customer focused environment youll be the voice of Hastings as you support our customers who are coming to the end of their current policy and want to discuss their renewal with us.

A key part of your role will be to actively listen to any customer queries and then work with them to fact find and understand any changes to their policy details and circumstances. You will then utilise your training and our systems to offer the customer the most suitable products and price for their upcoming insurance needs.

That means talking confidently with purpose about our products giving accurate information first time and making sure customers understand everything about their policy quotation and services.

About You:

An insurance background is not necessary we see many skills as transferrable such as resilience persuasiveness and customer centricity. If you have a background in retail hospitality sales or just an interest and passion for customer service wed love to receive your application.

• Experience in delivering quality customer outcomes

• Self motivated individuals that take pride in what they do and who can demonstrate politeness and problemsolving skills

• Ability to overcome customer objections and drive a positive resolution through excellent communication skills (questioning and listening)

• Computer skills: youll take inbound calls whilst navigating our inhouse software systems

Why become a part of the Hastings Direct family:

• Full training with industry experts and friendly coaches guiding you throughout your career with Hastings. We also use a buddying system once training is complete so there will always be someone to guide you

• Up to 5 annual discretionary Bonus

• A fantastic open plan modern office

• We promote a relaxed friendly & diverse working environment

• Career stepping stones we love investing and progressing our people by helping them hit their career goals and gain professional qualifications

• Harrys a great onsite restaurant with a wide range of choice from breakfast time to dinner time & an onsite Costa coffee

• Refer a friend scheme earn 500 for every friend you refer

• We will provide you with all the tech that you need! Including a brandnew Microsoft Surface laptop

• 25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)

• Tech scheme cycle to work health assessments and skin check on completion of probation

• Discounts & cashback with wellknown retailers

At Hastings Direct were committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.

Job posting end date: