Field Service Technician

UBEO Business Services the premier provider of business technology products and services is seeking to hire a Field Service Technician to join our team.

UBEO is a distributor/servicer of document equipment and software solutions. Primary products include Xerox Ricoh Canon and Konica Minolta multifunctional equipment and Kyocera printers. UBEO specializes in electronic document management software and integrations.

The primary responsibilities of this position is as follows:

Department:Service
Reports To:Field Service Manager
FLSA Status:Full Time/NonExempt

Purpose

This position is an intermediate level technician capable of a full workload. The individual is responsible for the timely and costeffective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction with our service and products thereby influencing the sale of office product equipment that is offered by UBEO BUSINESS SERVICES.

Responsibilities

• Maximize equipment uptime through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction
• Manage the utilization of assets and resources to achieve targeted financial results and create superior value for UBEO BUSINESS SERVICES and our customers
• Analyze customer needs recognize business opportunities and influence sales volume growth
• Communicate and interact with customers field service sales management and administration in a way that is courteous positive and professional
• Complete all administrative aspects of the job on time and errorfree
• Provide accurate feedback with call close information parts usage reporting and customer meter readings
• Perform other activities that support UBEO BUSINESS SERVICES and our service organization

Supervision

Supervised

Contacts

Internal: Exempt NonExempt
External: Prospective Customers Current Customers Vendors

Job Related Dimensions

• Technical knowledge/skills
• Analysis (problem identification)
• Attention to Detail
• Customer service orientation
• Business skills
• Communications verbal and written
• Planning and organizing (work management)
• Teamwork (cooperation)
• Work standards (concern for quality)
• Followup

Qualifications

• High School or GED
• 2 5 years industry or equivalent experience
• Associates Degree or equivalent technical training
• Successful completion of:
  • Manufacturer Core Basics
  • 2 Manufacturer Training Classes

Physical Demands & Work Environment

• Ability to operate a motor vehicle for travel to client sites
• Ability to stand/walk for prolonged periods at times
• Ability to lift 50lbs on occasion

UBEO offers a competitive compensation package. UBEO also offers an excellent benefits package which is a significant part of our employees total compensation. We strive to provide a broad range of competitive benefits designed to meet your personal needs and priorities. Our comprehensive benefits package includes:

• Choice of medical dental and vision plans that provide our employees and their families with highquality healthcare including orthodontia for both adults and child(ren)
• Generous Company Paid Health Reimbursement Account Options to defray deductible expenses
• Company paid life and accidental death and dismemberment insurance for you your spouse and child(ren)
• Flexible Spending and Health Savings Account Options Set aside pretax dollars to cover outofpocket expenses related to health or dependent care
• Voluntary coverages at low group rates including Aflac Insurance In the event of death or disability you can help protect your family against the loss of income with various types of insurance
• Pet Insurance breathe easy knowing Nationwide has your pets covered
• Prepaid legal coverage access to experienced attorneys that can help you with any legal issue 24/7
• A generous wealth accumulation program will help you achieve financial security for retirement. We offer a 401(K) Plan w/ Match upon eligibility and Free Financial Counseling
• Generous vacation holiday and sick leave programs as we believe that taking advantage of time away from work is essential for a wellbalanced life