Cyber Support Center Director of Operations
Cyber Support Center Director of Operations
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$ 112450 - 203275
1 Vacancy
Job Description
The Leidos Digital Modernization sector has a career opportunity for a Cyber Support Center (CySC) Director of Operations supporting the AFNCR IT Services program at Joint Base Andrews MD.
The Cyber Support Center (CySC) Director of Operations supports the Air Force Headquarters Air Force (HAF) and Air Force District Washington (AFDW) 844th Communications Group 844CG) in the daytoday operation of the IT enterprise supporting 18000 users and missioncritical systems in the National Capital Region (NCR). The IT enterprise spans both unclassified and classified enclaves across three primary bases the Pentagon Joint Base Andrews (JBA) and Joint Base AnacostiaBolling (JBAB) and numerous remote sites. The IT enterprise includes all typical services end user workstations mobile devices email applications servers storage virtualization databases network and security including both organic and externallysupplied services from higherlevel AF or DOD service providers.
This position requires U.S. citzenship and an Active Secret clearance.
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The CySC Director of Operations works directly for the CySC Manager and Government Service Owners to deliver topnotch customer service and respond to the dynamic needs of the user base to meet the diverse missions of the Air Force in the NCR. They simultaneously act as the Operations Team lead supporting 24/7 monitoring of AFNCR system health and as the Technical Control Facility (TCF) lead.
Primary Responsibilities:
Serves as the Operations Team lead supporting 24/7 monitoring of AFNCR system health. Ensures the ten personnel cover all shifts and adhere to standard operating procedures.
Works as lead for the Technical Control Facility (TCF) and works with subcontractors to achieve service levels and contractual requirements at Joint Base Andrews (JBA) and Joint Base AnacostiaBolling (JBAB).
As the CySC Director of Operations works directly for the CySC Manager and Government Service Owners to deliver topnotch customer service and respond to the dynamic needs of the user base to meet the diverse missions of the Air Force in the NCR.
Coordinates across production and functional work centers in the delivery of the full span of IT services across the supported enclaves and geographic locations.
Act as a liaison between the 844CG work centers and supporting external service providers.
Identify opportunities to continuously improve service delivery and expand capabilities that enable additional missions for supported users.
Able to perform tasks within specific timelines with little or no oversight.
Utilizes excellent communication skills written and verbal to be able to effectively document solutions and obtain requirements from customers.
Develops working relationships with Technology vendors and partners.
Ensures they have a strong understanding of relevant IT technologies both userfacing and backend infrastructure technologies.
Prepares TCF information reports and status updates to higherlevel management on the status of all circuits under the JBA and JBAB.
Ensure technicians restore circuits isolate faults conduct quality control testing perform trend analysis performance monitoring and status reporting.
Responsible for developing and implementing standard operating procedures for station operation in the TCF or for the AFDW operations floor.
Ensures technicians properly operate equipment and associated cryptographic systems. Ensures communications security (COMSEC) processes are followed in accordance with current regulations.
Basic Qualifications:
Requires a BS degree and 12 years of prior relevant experience or a Masters degree and 10 years of prior relevant experience additional years of experience certifications specific Air Force IT systems experience accepted in lieu of a degree.
10 years experience operating Air Force IT systems and services and or similar DoD IT systems and services.
Familiarity with DoD and Air Force standards policies and enterprise solutions.
Experience with complex multisite DoD enterprise IT environments of the size scale and scope of the AFNCR enterprise.
Must be a U.S. citizen and have a current DoD Secret Clearance.
Preferred Qualifications:
Masters Degree in a technology field
Original Posting:
April 3 2025For U.S. Positions: While subject to change based on business needs Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $112450.00 $203275.00The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.
Required Experience:
Director
Employment Type
Full-Time
