Store Manager - Houston Premium Outlet
Store Manager - Houston Premium Outlet
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Salary Not Disclosed
1 Vacancy
Job Description
Overview:
Marc JacobsInternational powered bythe creative genius of Marc Jacobs seeks a Store Manager to lead its Houston Premium Outlet in Cypress Texas. The Store Manager will oversee the daily operation of the store including the overall management of the team merchandise and sales results. Reporting to the Regional Manager this position is responsible for loss prevention compliance human resources management as well as visual merchandising presentation. The Store Manager will lead by example and deliver positive and inclusive client experiences which contribute to the overall commercial success.
RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
Business Acumen:
Lead team to achieve individual and team sales targets
Implement a culture that leverages on all KPls
Analyze sales figures and KPls using available data/systems to better understand performance and sales opportunities
Customer Experience:
Deliver excellence; strive to exceed the expectations of clients
Drive the team to fully embrace a clienteling culture of building strong and longterm relationships with clients
Ensure the development implementation and of company CRM initiatives by providing action plans to the team
Promote brand awareness establish market/store presence through community engagement and store events
Visual Merchandising:
In partnership with visual merchandising team ensure store visual standards are met and maintained
Support the Visual Team in planning and performing any necessary changes in visual environment
Review sales frequently and take action on visual merchandising to improve sales
People Management:
Develop train and continuously motivate associates towards achieving and exceeding sales objectives
Lead the recruitment process; build a talent pipeline through networking and competitive shopping
Provide guidance to associates; deliver constructive feedback and learning opportunities through coaching conversations
Oversee performance process for all associates and assist in establishing goals/objectives
Build development plans for all employees; identify and create action plans
Ensure a consistent and seamless onboarding experience for all new hires
Schedule effectively to drive sales and manage the allocation of staff resources
Partner with Regional Manager and Human Resources for all employee relations issues to ensure effective course of action
Promote a culture of belonging; ensure that all individuals feel welcomed valued and included
Operations:
Manage the daytoday operations of the store to ensure the store meets key performance indicators and profit and loss expectations
Maintain inventory accuracy and shrink rates within company standards by regularly following up with operations and implementing initiatives as needed
Maintain store operating budget while aiming to reduce overall cost
Comply with all Loss Prevention audits cycle counts incident reporting and inventory reconciliations to ensure annual inventory shrinkage is below company target
Oversee the processing of incoming and outbound merchandise requests and shipments
Develop accurate monthly schedules by analyzing peak hours to ensure adequate floor coverage and timely submission of payroll records for all employees
Uphold company and store standards policies and procedures
QUALIFICATIONS:
8 years retail experience
Minimum of 3 years experience managing others within a customer service environment required
Proven record of motivating developing and coaching team members
Strong analytical skills ability to analyze retail KPIs and onfloor behaviors
Ability to analyze selling reports identify business trends and react quickly to the needs of the business
Demonstrated verbal and written communication skills
Excellent organizational followup and time management skills
Passion for the Marc Jacobs brand and product offering
Passionate about the customer experience
Delivers Excellence demonstrates passion and empathy anticipates and exceeds client expectations
Cultivate an Entrepreneurial Spirit embraces change and new opportunities while remaining true to the DNA of Marc Jacobs
Creative & Innovative promotes curiosity diversity and collaboration is open to disruptive ideas
Ability to connect to the customer through excellent service strong visual presentation and business acumen
Computer skills including operating a POS and navigating Microsoft Office suite
Must have flexibility to work a retail schedule including evenings weekends and holidays
SALARY & BENEFITS/WHAT WE OFFER:
The rate of pay offered will be dependent upon candidates relevant skills and experience. In addition we offer our employees a comprehensive benefits package including paid holidays vacation time sick and personal time medical dental and vision insurance and 401k matching. We also offer discounts on travel entertainment and more through our partnership with PerkSpot. MJ employees also receive discounts on MJ products throughout the year as well as access to discounts on other LVMH brands.
ABOUT MARC JACOBS
For nearly 40 years Marc Jacobs has been a driving force in fashion with his philosophy: pioneering designs an irreverent spirit the everyday and the extraordinary. Today the brand continues to make its Marc as rebellious unpredictable and original.
Our work is founded on our core brand pillars: unexpected utilitarian urban unisex and unique. NYC in design and spirit our teams thrive off relentless authenticity an openness to standing out and inclusivity for all.
EEO STATEMENT
Marc Jacobs International was founded on Marcs vision of celebrating uniqueness and being Perfect as You Are. We are committed to building an equitable and inclusive culture that values diversity of thought background and experience all essential to our spirit of innovation and creativity. In line with this commitment we believe that the best candidate may be one who comes from a less traditional background or may meet the qualifications in different ways. We encourage you to apply even if you dont meet all of the listed qualifications.
Marc Jacobs International is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race color sex sexual orientation gender identity or expression age veteran status national origin religion disability or any other characteristic protected by federal state or local law.
Required Experience:
Manager
Employment Type
Full-Time
