Account Manager Small Commercial
Account Manager Small Commercial
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Combined Insurance a Chubb Company is seeking an Account Manager to join our fastpaced high energy growing company.We are proud of our tradition of success in the insurance industry of over 90 years. Come join our team of hardworking talented professionals!
Job Summary
The Account Manager will interact closely with our Sales Agents Account Executives and Sr. Account Executives to manage strong mutually beneficial client relationships in order to ensure successful sales enrollment and postsales support of voluntary products. The Account Manager will serve as the liaison between brokers/employer clients and crossfunctional internal teams in our fastgrowing Combined Insurance Operations division. This position will be responsible for timely and successful delivery of postenrollment solutions according to client needs and improve the overall broker/client experience. He/she will support sales activities and own the service support and stewardship of accounts postimplementation.
This position requires strong relationship management communication judgment and problem resolution skills to meet the diverse needs of our brokers and employer groups.
Responsibilities
- Serve as the liaison between external client and broker partners and internal home office colleagues
- Collaborate with Sales and Operations partners to communicate the Combined Insurance servicing value proposition to broker and employer partners
- Proactively manage expectations of employers and brokers to address issues as they arise while concisely and effectively communicating status issues and timelines
- Participate in high visibility presentations to ensure proper documentation is executed and circulated to the appropriate parties
- Collaborate with the Implementation Management team to facilitate a successful transition to home office operations for ongoing billing reporting or other client/insured support
- Provide ongoing support to clients and brokers in a timely and professional manner
- Own reservicing of existing accounts on an annual basis and coordinate Implementation Team involvement as applicable
- Build trustbased working relationships with broker/client counterparts and home office staff
- Own account reviews to identify broker or employer concerns and consult with internal partners to assist with development of action plans to address issues risks and opportunities
- Assist Sales Partners in identifying methods to grow the account including strategies to: win new lines of coverage achieve retention goals increase penetration with existing lines of coverage and increase overall broker & employer/client satisfaction; retention and crosssell goals to be established annually
- Participate in annual strategic account planning discussions with senior leadership
- Attend broker or employer client meetings as needed
- Perform other duties as assigned
Skills
- Excellent verbal and written communication interpersonal and customer service skills
- Ability to structure and manage work across multiple functions & locations
- Ability to influence and build consultative trustbased relationships
- Ability to identify issues remediation tactics and escalation paths
- Sound organizational and time management skills
- Ability to multitask in an extremely fast paced environment
- Ability to travel as needed
Educationand Experience
- 4year college degree or equivalency strongly preferred; equivalent work experience may substitute
- Experience with voluntary benefit case set up & lifecycle; ideally a minimum of 3 years of benefits / insurance industry experience
- Familiarity with industry enrollment platforms such as Common Census or Selerix
Required Experience:
Manager
Employment Type
Full-Time
