Quality Assurance Manager
Quality Assurance Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Responsibilities & Qualifications
RESPONSIBILITIES
- Government Contract Quality Assurance Knowledge: Indepth understanding of government contract quality assurance processes and regulations including familiarity with FAR and related guidelines.
- Quality Management Expertise: Experienced in managing quality assurance activities for largescale contracts and developing efficient procedures for quality assurance actions under the contract.
- Technical Acumen: Proficient in assessing the quality of IT supplies services and deliverables with knowledge of industry standards and best practices.
- Risk Assessment and Mitigation: Skilled in identifying and assessing risks related to contract performance and developing strategies to mitigate qualityrelated risks.
- Inspection and Surveillance: Experienced in designing and implementing quality assurance surveillance plans performing inspections during various stages of service delivery and documenting results using appropriate reports.
- Stakeholder Communication: Effective in communicating with contractors subcontractors and government personnel collaborating with project managers vendors and other stakeholders.
- Contract Compliance: Ensures that supplies and services meet contract requirements while monitoring adherence to quality standards and specifications.
- Reporting and Documentation: Maintains accurate records of quality assurance activities and prepares reports for senior management and government officials.
- Continuous Improvement: Implements processes for continuous quality improvement identifies areas for enhancement and recommends corrective actions.
- Ethical Conduct: Upholds ethical standards in quality assurance practices avoids conflicts of interest and ensures transparency.
REQUIRED QUALIFICATIONS
- Bachelors degree
- 5 years of experience in Quality Management
- Strong knowledge of IT help desk processes tools and best practices.
- Experience with quality management frameworks and methodologies (e.g. ISO 9001 Six Sigma).
- Excellent analytical problemsolving and decisionmaking skills.
- Proven ability to lead and motivate a team fostering a culture of continuous improvement.
- Strong communication and interpersonal skills with the ability to effectively interact with clients and stakeholders.
- Relevant certifications (e.g. ITIL Six Sigma HDI).
Overview
We are seeking a Quality Assurance Manager to join our team supporting the United States Senate in Washington DC.
This program provides comprehensive services for Local Area Networks (LANs) and Wide Area Networks (WANs) supporting around roughly 12000 users. The program covers the acquisition delivery configuration integration and upgrade of IT products along with installation and onsite maintenance including help desk services. Additional support includes hardware delivery moves upgrades in state offices and technical assistance for systems ensuring efficient secure and uptodate IT infrastructure.
We are looking for an experienced and detailoriented Quality Assurance (QA) Manager to oversee the quality assurance processes for our customer. The QA Manager will be responsible for ensuring that all help desk services meet or exceed client expectations and contractual obligations. This role requires a deep understanding of IT help desk operations strong analytical skills and the ability to lead a team in delivering topquality support.
TekSynap is a fast growing hightech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. Technology moving at the speed of thought embodies these principles the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.
We offer our fulltime employees a competitive benefits package to include health dental vision 401K life insurance shortterm and longterm disability plans vacation time and holidays.
Visit us at www.TekSynap.
Apply now to explore jobs with us!
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Additional Job Information
COMPETENCIES
- Establish Focus
- Change Management
- Develop Others
- Oral Communication
- Written Communication
- Interpersonal Awareness
- Build Relationships
- Analytical Thinking
- Conceptual Thinking
- Strategic Thinking
- Technical Expertise
- Initiative
- Foster Innovation
- Results Oriented
- Teamwork
- Customer Service
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Location: Washington D.C.
- Type of environment: Varies
- Noise level: (Low Medium High)
- Work schedule: Schedule is day shift Monday Friday. May be requested to work evenings and weekends to meet program and contract needs.
- Amount of Travel: 10
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is regularly required to use hands to handle feel touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop kneel crouch or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision distance vision peripheral vision depth perception and ability to adjust focus.
WORK AUTHORIZATION/SECURITY CLEARANCE
Citizenship: US Citizen
Clearance requirement: Capitol Police Background Check
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
EQUAL EMPLOYMENT OPPORTUNITY
In order to provide equal employment and advancement opportunities to all individuals employment decisions will be based on merit qualifications and abilities. TekSynap does not discriminate against any person because of race color creed religion sex sexual orientation gender identity protected veteran status national origin disability age genetic information or any other characteristic protected by law (referred to as protected status). This nondiscrimination policy extends to all terms conditions and privileges of employment as well as the use of all company facilities participation in all companysponsored activities and all employment actions such as promotions compensation benefits and termination of employment.
TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application please contactfor assistance.
Required Experience:
Manager
Employment Type
Full-Time
