Transporter Full-timeDays

At Houston Methodist the Transporter position is responsible for transporting acute intensive and critical care patients in a timely manner by wheelchair transcart stretcher or bed. This position supports the interprofessional team in delivering high quality patient care during transit. The Transporter position moves inpatients and outpatients to diagnostic testing and therapeutic areas clinics physicians offices admissions and discharges throughout the complex. This position will assist with preventing patient falls by retrieving the Hover Mat/Jack lifting and moving the patient to a stretcher and transporting the patient back to his/her room. The Transporter position must be able to communicate appropriately and work closely with nursing staff and coworkers. This position delivers patient room furnishings such as bed extensions sleep chairs and transports empty beds as requested as a backup duty when others are not available.

PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental Scope of Service and Provision of Care plans as applicable for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional ethical physical and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth dignity and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET Managing Up Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees experiential journeys to ensure strong communication ease of access to information and a seamless experience

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Actively supports the organizations vision fulfills the mission and abides by the I CARE values

PEOPLE ESSENTIAL FUNCTIONS

• Communicates to both Nursing Imaging and other departments as to any delays. Participates as a team player with nursing ancillary staff and coworkers for moving the patient to tests treatments and procedures. Documents assignments completely per department protocol.

• Interacts positively and effectively with patients and guests as well as internal customers. Promotes a positive image of the department and Hospital through verbal and nonverbal communication with all persons and complies with personal appearance guidelines. Uses appropriate communication device to limit conversations to ensure HIPPA compliance.

• Trains and orients new transporters. Makes appropriate customer service decisions with problemsolving setting/communicating trip delays canceling and recalling assignments. Provides contributions towards improvement of department scores for turnover/retention/employee engagement on unitbased scorecard i.e. peertopeer accountability.

SERVICE ESSENTIAL FUNCTIONS

• Communicates to nursing department to notify staff of patient transport which includes reviewing patient passport for completeness and understanding for clarification of handoff checks patient identification using twostep verification prepares patient for transport identifying IV bags Foley catheters or infusion pumps etc. needing special handling.

• Maintains adequate supply of transport equipment in lobbies and equipment rooms as appropriate. Clears equipment left on floors in hallways and unauthorized areas by moving them to designated equipment storage areas or reporting the equipment to the dispatcher as appropriate.

• Properly disposes of soiled linen on department and/or nursing unit and removes other items left on equipment such as urinals bedpans emesis basins etc. Removes some equipment no longer needed for the patient care from the transport equipment and places it in the soiled utility room as appropriate.

• Contributes towards improving department scores for patient satisfaction/experience on unitbased scorecard through peertopeer accountability and providing timely transports.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Reports observations conditions and problems of patients to licensed personnel to achieve desired patient outcomes. Provides for the privacy of patients and families keeping the safety of the patient in mind.

• Disinfects equipment before and after each use allowing sufficient time for the disinfectant to dry thoroughly.

• Transports and stores oxygen tanks in approved holders. In collaboration with clinical staff as appropriate ensures that oxygen cylinders selected are appropriate for use to reflect the current airflow status. Completes patient handoff when returning to department.

• Operates all transport equipment in a safe manner. Tags equipment needing extensive repairs takes damaged equipment out of service and delivers appropriately for repair.

• Reports any potential harm or conflicting information to management for input in Patient Safety Net (PSN). Supports initiatives to prevent conditions such as pressure injuries patient falls and hospitalacquired infections. Contributes towards improving quality and safety scores on the unitbased scorecard through peertopeer accountability.

FINANCE ESSENTIAL FUNCTIONS

• Uses resources efficiently; does not waste supplies. Selfmotivated to independently manage time effectively and prioritize daily tasks minimizing incidental overtime. Meets labor productivity standards by effectively managing established daily responsibilities and assignments.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Offers innovative solutions through participation in performance improvement hospital projects and activities. Assumes responsibility for selfgrowth and development by participating in inservices programs and continuing education completing and updating My Development plan on an ongoing basis

This job description is not intended to be allinclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION

• High School diploma or equivalent education (examples include: GED verification of homeschool equivalency partial or full completion of postsecondary education etc. preferred

WORK EXPERIENCE

• One year of customer service patient transportation or nursing aid experience preferred

LICENSES AND CERTIFICATIONS REQUIRED

• BLS Basic Life Support (AHA) within 90 days

KNOWLEDGE SKILLS AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job determined through ongoing skills competency assessments and performance evaluations

• Sufficient proficiency in speaking reading and writing the English language necessary to perform the essential functions of this job especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients physicians family members and coworkers in a manner consistent with a customer service focus and application of positive language principles

• Demonstrates working knowledge of stretchers wheelchairs mobility of IV pump or IVs and beds as they relate to safety measures

• Demonstrates a working knowledge of isolation infection control and safety procedures. Practices universal precautions at all times when assisting patients

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs Yes
• Business professional No
• Other (department approved) Yes

ONCALL*
*Note that employees may be required to be oncall during emergencies (ie. DIsaster Severe Weather Events etc) regardless of selection below.

• On Call* Yes

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area No
• May require travel outside Houston Metropolitan area No

Houston Methodist West Hospital is committed to leading medicine in West Houston Katy and surrounding communities by delivering the Houston Methodist standard of exceptional safety quality personalized service and innovation. The growing campus offers more than 200 beds 19 operating rooms and over 1500 employees with access to the most innovative medical and surgical care available including robotic and minimally invasive surgery fullspectrum heart care stateoftheart imaging cancer care labor and delivery with a level II neonatal ICU neurology and neurosurgery orthopedics and sports medicine outpatient rehabilitation and 24/7 emergency services.