Site: The Brigham and Womens Hospital Inc.
At Mass General Brigham we know it takes a surprising range of talented professionals to advance our missionfrom doctors nurses business people and tech experts to dedicated researchers and systems analysts. As a notforprofit organization Mass General Brigham is committed to supporting patient care research teaching and service to the community. We place great value on being a diverse equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.
At Mass General Brigham we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore we invite and welcome applicants from traditionally underrepresented groups in healthcare people of color people with disabilities LGBTQ community and/or gender expansive first and secondgeneration immigrants veterans and people from different socioeconomic backgrounds to apply.
Job Summary
Summary
The role supports healthcare teams by assisting with both clinical and nonclinical patient services under the direction of healthcare providers. Key responsibilities include taking vital signs documenting patient information scheduling appointments and managing patient flow. This role involves direct interaction with patients to ensure their comfort and address concerns as well as collaboration with physicians nurse practitioners and nursing staff to facilitate efficient care.
Does this position require Patient Care Yes
Essential Functions
Assists junior Medical Assistants with daytoday questions and responsibilities and helps facilitate their learning by participating in onboarding training.
Show patients to examination rooms prepare necessary equipment for healthcare providers and interview patients to obtain medical information measure their vital signs weight and height and record information in the patients medical record.
Explain treatment procedures medications diets and physician instructions to patients ordering and organizing educational materials to reinforce patient education.
Perform general office duties such as answering phones taking dictation and completing insurance forms while acting as a liaison with other departments and advocating for patients with a positive customer service approach.
Collect blood tissue or other laboratory specimens log them and prepare them for testing; perform phlebotomy if competence is demonstrated.
Maintains inventory of immunizations and check expiration dates.
Provides immunizations (as applicable) which requires certification or 3 years of experience administering a vaccine and supervision of a provider.
Responsible for improving appropriate departmental quality initiatives such as two patient identifiers and hand hygiene.
EducationHigh School Diploma or Equivalent required or Associates Degree Medical Assisting preferredCan this role accept experience in lieu of a degreeNoLicenses and CredentialsBasic Life Support BLS Certification Data Conversion Various Issuers preferred Certified Medical Assistant National Certification Data Conversion Various Issuers preferredExperienceDirect MA experience or medical field work 12 years requiredKnowledge Skills and Abilities Strong interpersonal and communication skills are essential for success in this position. Ability to prioritize tasks in complex and busy environments. Accuracy and attention to detail. Comply with all local state and federal privacy and confidentiality rules and regulations. Ability to take vital signs and manual blood pressure as well as collect blood samples and other specimens. Comprehensive knowledge of medical terminology procedures and protocols. Proficiency in electronic health record (EHR) systems and medical office software. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions conclusions or approaches to problems. Managing ones own time and the time of others.
Additional Job Details (if applicable)
Physical RequirementsStanding Frequently 3466 Walking Frequently 3466 Sitting Occasionally 333 Lifting Frequently 3466 35lbs (w/assisted device) Carrying Frequently 3466 20lbs 35lbs Pushing Occasionally 333 Pulling Occasionally 333 Climbing Rarely (Less than 2 Balancing Frequently 3466 Stooping Occasionally 333 Kneeling Occasionally 333 Crouching Occasionally 333 Crawling Rarely (Less than 2 Reaching Frequently 3466 Gross Manipulation (Handling) Frequently 3466 Fine Manipulation (Fingering) Frequently 3466 Feeling Constantly 67100 Foot Use Rarely (Less than 2 Vision Far Constantly 67100 Vision Near Constantly 67100 Talking Constantly 67100 Hearing Constantly 67100
Onsite
1153 Centre Street
40
Regular
Day (United States of America)
The Brigham and Womens Hospital Inc. is an Affirmative Action Employer. By embracing diverse skills perspectives and ideas we choose to lead. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment.
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half PeopleFocused half PerformanceFocused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.