Summer 2025 IT Support Intern
Summer 2025 IT Support Intern
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Job Description
Our IT Team is growing and always looking for innovation. Youll have a chance to develop in a professional and stimulating environment and to be part of a team that works on projects with very real impacts. You will benefit from the mentoring and resources necessary to ensure your success and facilitate your learning. Join our IT team to develop and deepen your knowledge with a motivated team keen to share theirs!
Primary responsibilities
- Provide first and second level onsite and remote support to clients for issues with hardware or software related to computer stations peripherals telephony videoconferencing and mobile devices
- Handle firstlevel remote support calls with the dedicated hotline
- Participate and get involved in tasks relating to IT equipment (setting up new workstations rotations updating moving equipment inventory etc.
- Participate and get involved in tasks related to the IT inventory (setting up new stations rotations updates equipment relocation inventory etc.
- Configure install and support equipment such as printers photocopiers and other peripherals
- Create capture and process requests with the ServiceDesk ticketing system
- Maintain good communication with colleagues and clients
- Other tasks and responsibilities may be added as the employee evolves within the IT services team
Qualifications :
- Student currently enrolled in a collegelevel Computer Systems Technician Diploma Program or relevant IT Infrastructures Program.
- Good learning ability and strong customer service approach
- Proficiency in English both spoken and written. Knowledge of French is a plus.
- Proficiency in Windows 11 AD and basic understanding of SCCM
- Good knowledge of Microsoft 365 support and its cloud applications
- Ability to prioritize and manage time effectively
- Ability to work autonomously within a team and with minimal supervision
- Ability to establish priorities and manage time effectively
- Excellent analytical and problemsolving skills
- Demonstrated experience in troubleshooting technical computer problem (asset)
The expected salary for this position ranges from 20.00$ to 22.00$ per hour depending on your academic program the number of credits earned and your previous coop or internship experience. The final offer and salary may be adjusted based on your unique profile.
Additional Information :
Please note that our coop and internship opportunities for students are offered to individuals that are presently enrolled in a program at an educational institution. To be admissible for an internship your work experience must meet the requirements from your study program and/or your coop/internship office and must be recognized by your educational institution. If you have completed your studies or will graduate by the start date we invite you to consult our employment opportunities on our career site.
Ethics and integrity are fundamental values at CIMA. That is why we are committed to ensuring equal access to resources and opportunities for candidates regardless of their identity (race ethnicity colour religion gender age disability sexual orientation gender identity or expression socioeconomic status or background etc..
In keeping with the principles of employment equity we encourage all applications including but not limited to those from women Indigenous people people with disabilities and visible minorities. We also encourage candidates to complete the selfidentification form when applying for employment.
Accommodations are available on request. Your Business Partner will process your request.
Find out about The CIMA advantage CIMA.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
