Level III Technician
Level III Technician
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
- People First Culture
- Flexible schedule
- Free uniforms
- Opportunity for advancement
- Provide technical support for incoming service desk requests via phone web portal and email ensuring timely and effective issue resolution.
- Set up and provision systems for new hires including hardware and software installation.
- Prioritize and manage incidents and service requests in alignment with defined SLAs and company processes.
- Utilize remote tools and diagnostics to troubleshoot and resolve IT support issues efficiently.
- Perform handson technical support for hardware repairs peripheral installations and other onsite fixes when remote solutions are not viable.
- Install configure and maintain hardware software and network infrastructure including firewalls switches and security protocols.
- Administer servers and IT systems using Active Directory File & Print services DNS and DHCP while performing network and server solution design as needed.
- Conduct preventative maintenance on workstations printers and peripherals while ensuring compliance with company safety and security standards.
- College diploma or university degree in the field of Computer Science and/or 5 years equivalent work experience.
- Experience with desktop and server operating systems including Windows 7 Windows 10 Server 2008 Server 2012 Server 2016 and Mac OS.
- Strong understanding of technology and business productivity systems.
- Active Directory knowledge and experience.
- Sales Engineering experience is a plus as well as UTM firewalls Kaseya RMM and Autotask PSA.
- Microsoft Server Microsoft Desktop OS CompTIA Net and/or CompTIA Security certificates preferred.
- Valid Driver License and ability to drive to customer locations when required.
Our growth isnt measured in numbers its an investment in aligning with the best talent.
If you have a background and skillset for IT and a determined mindset to overcome any obstacle youll enjoy being part of TeamLogic IT. Our team exhibits a deepseated need to expand boundaries flex knowhow and resolve challenges with smart solutions. Thats a good thing since technology is always advancing creating an environment thats fastpaced and dynamic. When you work for a local office youre part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
Were Committed to a People First Culture
Our philosophy is to support small and mediumsized businesses across the country so they perform better grow faster and achieve more. As a result we are constantly providing our teams with the highest level of support training and career advancement opportunities in an industry that is constantly evolving.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to TeamLogic IT Corporate.
Required Experience:
IC
Employment Type
Full-Time
