Scheduling Coordinator - Center For Autism Services Science And Innovation - Greenspring
Scheduling Coordinator - Center For Autism Services Science And Innovation - Greenspring
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Salary Not Disclosed
1 Vacancy
Job Description
Overview
The Scheduling Coordinator I will schedule new and followup patient appointments. The incumbent will perform a wide variety of administrative and front end clinical operations activities which include but are not limited to greeting and checking in/out patients and families; collecting patient and treatment information; estimating deposit requirements; providing cost estimates; determining patient liability; establishing payment arrangements; and will coordinate payment arrangement information for outpatient and day programs with nonpar payer sources. This staff member will interact with patients families clinicians and administrative staff in a courteous and professional manner.
Responsibilities
- Accurately schedule followup patient appointments. Ensure appointments are linked to the appropriate referral in EPIC and confirmed prior to date of service.
- Promptly answer phones appropriately direct calls take and deliver accurate messages return calls answer questions and provide accurate and timely followup as needed.
- Responsible for monitoring clinic voicemails throughout the day and responding to families providers and other staff in a timely manner in accordance with established department policies and procedures.
- Regularly monitor followup appointments cancellations and no shows.
- Work with assigned providers families and other staff to reschedule appointments based on patients needs and in accordance with established department policies and procedures.
- Maintain regular contact with patients clinics and departments regarding pending insurance clearances coverage issues and/or followup activity.
- Reassign/reschedule patient appointments based on clinician leave requests (planned and unexpected). Collaboratively work with supervisor to resolve concerns as needed.
- Monitor and maintain various Epic work queues and related reports as needed.
- Collect track and process quality improvement and patient tracking data as needed.
- Complete adult consent process and schedule capacity evaluations.
- Provide regular support to the care center team such as assisting with training new Scheduling Coordinator Is and Patient Service Specialists.
Qualifications
QUALIFICATIONS:
Must successfully complete and maintain required certification and fluency with appropriate computer systems (e.g. EPIC) according to the timeline established by the clinic program and/or department.
EDUCATION:
- High School Diploma or GED required.
- Associates degree or higher in human services healthcare administration or related field preferred.
EXPERIENCE:
13 years of related experience (i.e. patient registration scheduling and/or coordinating patient services) required.
Minimum pay range
Maximum pay range
Required Experience:
IC
Employment Type
Unclear
