Consultant Technical - Virtual United States

Applications for this role will be accepted until 03/30/2025

About Us

WorkForce Software an ADP Company is the first global provider of workforce management solutions with integrated employee experience capabilities. The companys WorkForce Suite adapts to each organizations needsno matter how unique their pay rules labor regulations and scheduleswhile delivering a breakthrough employee experience at the time and place work happens. Enterprisegrade and futureready WorkForce Software is helping some of the worlds most innovative organizations optimize their workforce protect against compliance risks and increase employee engagement to unlock new potential for resiliency and performance. Whether your employees are deskless or office workers unionized fulltime parttime or seasonal WorkForce Software makes managing your global workforce easy less costly and more rewarding for everyone.

Over one thousand organizations with more than 4 million users in over 100 countries rely on WorkForce Software solutions to streamline compliance reduce labor costs provide more intuitive tools to their employees and achieve strategic HR on a global basis.

The Consultant works to deliver our WorkForce Software (WFS) Suite (Time Scheduling Integrations etc. in a way that solves the unique business challenges for each customer. The Consultant works with the Global Services project teams to ensure the WFS Suite products being developed comply with the needs of the customer and are delivered successfully by configuring the software according to the customers documented workforce management business requirements and validating their expected results. They perform coding debugging testing and troubleshooting throughout the Workforce Software Suite development process. They continue to develop their skills in consulting leadership client relationships and in the knowledge of WFS Products by taking WFS product suite training courses and maintaining certifications.

Responsibilities

• Responsible for configuring for WorkForce Software (WFS) Suite (Time Scheduling Integrations etc. according to the customer business requirements using JavaScript HTML or other scripting tools Responsible for supporting confirmation and refinement of business requirements with the client in meetings and client workshops
• Understands the WorkForce Software Product configuration requirements (i.e. correct naming conventions and how this impacts the database customizing templates troubleshoot settings proper sequence of product setting implementation)
• Understands project scope and implementation approach for assigned projects
• Continuously improve WorkForce Software Product solution skills by staying updated with the latest WorkForce Management Software enhancements

• Handle complex issues including administrative and configuration challenges
• Communicate roadblocks and seek out guidance in a timely manner
• Write complex formulas that leverage mathematical and/or programming skills
• Perform unit and system testing of configured application and ensure test cases pass as described by their requirements
• Help facilitate client workshops either onsite or remotely demonstrating understanding in best practices during the implementation of Workforce Management Software
• Identify and escalate out of scope requirements and delays to the Project Manager or Senior Team members

• Organize multiple tasks and prioritize as needed to meet deadlines
• Attend and participate in team meetings
• Follow process and continuously improve skills by following procedures and processes established by the Application Consultant Competency Team Leaders
• Estimate work effort with accuracy
• Provide status updates with Project Managers customers and stakeholders on project status
• Partner with all WFS internal teams during project phases to ensure a successful customer implementation
• Assist customers with software testing along with roll out and golive activities such as data loads and system initialization
• Mentor others regarding the aspects of labor laws and how they impact employers and their employees
• Respond and follow through on customer requirements in a professional and timely manner
• Attend training courses and undertake selflearning as required to further develop the skills and knowledge necessary for continued success
• Maintain WFS Product Suite certifications required
• Able to consider the customer needs in the development of strategic plans
• Troubleshoot issues and escalate problems to appropriate technical experts
• Track billable and nonbillable project hours
• Use professional concepts and to apply company policies and procedures to deliver WFS solutions to clients

• Work on project implementation assignments and follows standard practices and procedures in analyzing situations or data
• Help mentor other team members
• Understands various project management methodologies

Requirements

• Minimum of 1 year experience and demonstrated knowledge of SQL and writing simple to moderate queries

• Minimum of 1 year experience and demonstrated knowledge of JavaScript HTML or other scripting tools
• Experience with HCM functional domain and business processes
• Familiarity with business applications such as Excel or DBMS systems
• Logical and technical mindset for analyzing problems and identifying root causes
• Entrepreneurial mindset required as the role needs capability of rapidly shifting focus and responding to everchanging conditions
• Effective communication skills both written and verbal
• Knowledgeable of and understands implementation principles and lifecycle
• Capability to exercise mature judgement
• Demonstrates technical aptitude to learn quickly and adapts to new circumstances
• Ability to work on a dynamic customerfocused team and establish excellent working relationships
• Demonstrates a strong desire to grow both technically and as a professional consultant
• Familiarity with or background in HR Payroll or Workforce Management considered a bonus
• Experience providing application support for complex software systems preferred
• Programming experience utilizing Java C# C or 4GL programming languages
• Familiarity with at least one report writer such as Crystal Reports Cognos Actuate etc. preferred
• SQL Report creation experience

Travel

• Travel may be required depending on the assignment

Education

• Bachelors degree or equivalent experience. Degrees in Business Administration MIS or Computer Science strongly preferred.

Youll Love Working Here Because You Can

• Be yourself in a culture that values equity inclusion and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile fastpaced environment with plenty of opportunities to progress.
• Continuously learn through ongoing training development and mentorship opportunities
• Be your healthiest. Bestinclass benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and wellbeing. Were here to provide exception service to our clients and none of that happens without each of taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating lasting positive impact upon the communities in which we work and live.
• Get paid to pay it forward. Companypaid time off for volunteering for causes you care about.

Base salary offers for this position may vary based on factors such as location skills and relevant experience. Some positions may include additional compensation in the form of bonus equity or commissions. We offer the following benefits: Medical Dental Vision Life Insurance Matched Retirement Savings Wellness Program Short and Long Term Disability Charitable Contribution Match Holidays Personal Days & Vacation Paid Volunteer Time Off and more.

This job description is not intended to be all inclusive and employee will perform other reasonably related business duties as assigned by the immediate supervisor and other management as required.

To maintain our goal of remaining a diverse and inclusive company WorkForce Software advocates for and promotes a diverse equitable safe and professional workplace where all people feel welcomed and empowered. We are committed to creating an environment that supports and celebrates the full range of our individual and collective differences so that everyone can do their best and most innovative work on the job and in our communities.

WorkForce Software is committed to the full inclusion of all qualified individuals. As part of this commitment WorkForce Software will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact our Talent Acquisition Department

at ca.

WorkForce Software is an Equal Opportunity Employer.