Outreach Worker - Hostels
Outreach Worker - Hostels
Posted on :
05-04-2025
Employer Active
1 Vacancy
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Job Description
Description
POSITION PURPOSE:
Reporting to the Supervisor Hostel Programs is responsible for providing support to individuals and families who are at risk of or experiencing homelessness (including people sheltering outdoors) and people exiting the emergency housing system to secure and maintain safe housing and to have required supports in place in order to avoid or reduce emergency housing use; assessing eligibility for Ontario Works or other financial benefits in emergency situations as required; completing assessments and referrals and advocating for appropriate training employment health housing and community services for clients as required.
MAJOR RESPONSIBILITIES
- Responds and investigates inquiries complaints and emergency situations involving clients; assesses the situation and presents and implements short and long term solutions and documents outcomes.
- Works with individuals and families and facilitates/mediates the resolution of difficult complex issues the client is facing which are resulting in barriers to service access effective service usage and/or autonomy (e.g. social medical/psychological problems tenancy community problems etc.; investigates and determines the cause outlines implications regarding their choices and develops options/recommendations to reduce crisis situations and resolve issues.
- Advocates on behalf of clients for support services and benefits with internal and external resources and engages in active case planning case management and problem solving around each clients barriers and difficulties.
- Provides case management through interviews screening assessment and service planning activities; facilitates referrals to appropriate community resources and provides a mechanism for followup.
- Manages residents financial eligibility through a structured monthly income review and makes adjustments to residents eligibility as circumstances change; follows up on concerns and complaints related to eligibility.
- Provides support to individuals sheltering outdoors including in encampments across York Region including case management working in partnership with external and internal partners
- Maintains files and provides case administration in compliance with the Ontario Works Act Ontario Disability Support Program Act Ontario Human Rights Code other regulations and York Region Housing with Supports and the Regions policies and procedures.
- Develops partnerships and maintains ongoing liaison with Regional delivered services community and social agencies by facilitating and/or attending multiagency (e.g. health social community recreation law enforcement) meetings to facilitate collaboration of services between clients and agency services.
- Provides backup for coworkers as required.
QUALIFICATIONS
- Successful completion of a Community College Diploma in Social Work Social Science or a related program or approved equivalent combination of education and experience.
- Minimum one to three 13 years experience in a social service environment.
- Satisfactory Vulnerable Sector Check
- Experience in supporting and case managing persons with psycho/social/physical educational emotional and environmental difficulties.
- Experience working with and addressing the needs of people atrisk of or experiencing homelessness including making referrals to community agencies developing case plans and collaboration with community supports.
- Experience working with marginalized individuals and families mental health and senior population employment counselling and group/workshop delivery.
- Valid Ontario Class G Drivers License and reliable vehicle for use on corporate business.
- Sound knowledge of issues and barriers relating to activities of street involved people emergency housing systems and challenges of sustainable housing for vulnerable persons.
- Sound knowledge of addiction issues harm reduction human trafficking and community resources including mental health counselling and employment programs and services.
- Knowledge of industry related legislation and regulations applicable to service/program delivery; (i.e. Housing Services Act 2011 Ontario Works Act or Ontario Disability Support Program Act) and Ontario Human Rights Code
- Knowledge of and demonstrated ability to incorporate core competencies including customer service communication team work initiative/self management and accountability and flexibility/adaptability.
- Ability to work offsite as required and work outside of normal business hours as required.
Employment Type
Full Time
Key Skills
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