Director of Ticketing and Revenue Generation
Director of Ticketing and Revenue Generation
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$ 5833 - 6250
1 Vacancy
Job Description
Position Title & Department:
4975
As part of the University of San Diego a Roman Catholic University the Department of Intercollegiate Athletics is committed to advancing academic and athletic excellence and enhancing students lives while promoting the University of San Diego.
The University of San Diego a contemporary and engaged Contemporary Catholic institution was founded by the Diocese of San Diego and the Society of the Sacred Heart in 1949. Governed by an independent board of trustees since 1972 USD remains committed to a liberal arts education grounded in the Catholic intellectual tradition and the pursuit of truth goodness and beauty. Inspired by this centuries old tradition of Catholic higher education the University welcomes people of all faith traditions and any or no religious background. The future success of USD relies on the contributions of those who seek to foster the development of engaged global citizens and an earnest confrontation of humanitys urgent challenges.
Directs all operations of the Ticket Office at the Jenny Craig Pavilion working closely with Athletic Facilities management in administering the JCP front office. Responsible for overseeing all ticketing procedures and external outreach support related to the Athletic Departments intercollegiate sports revenue attendance and season ticket growth as well as other ticketed and special events hosted in Athletic facilities. Manages ticketing platform (TIXR) and Fan Ambassador program. Holds significant cash handling and budget responsibilities for ticketing areas.
Duties and Responsibilities:
Management of the USD Athletic Ticket Office
- Manages and directs parttime team to fulfill daily operations of the ticket office including sales reconciling deposits printing and/or digitallysending tickets ordering equipment and supplies and processing ticket orders. Additionally administers hiring training scheduling and evaluating personnel.
- Collaborates with the Compliance office to establish and maintain policies for studentathletes in compliance with NCAA WCC and USD regulations.
- Prepares and manages the annual ticket office budget.
- Maintains secure ticket inventories and robust accounting checks and balances including booster seating season ticket pricing comp ticket programs and gameday reconciliations.
- Executes sales calls to alumni and potential season ticket holders.
- Maintains patron information for future sales and marketing strategies.
- Processes ticket donation and/or discounted requests in collaboration with External Affairs and Development units.
- Builds and maintains relationships with alumni relations parent relations University Center undergraduate student government and other campus departments. Serves as liaison for other conference and nonconference ticket managers.
- Provides general administrative support to the Facilities unit.
Ticket Operations and Revenue Generation
- Maintains operating guidelines for ticket sale procedures pricing strategies and singlegame promotions.
- Develops and implements ticket marketing materials and targeted email campaigns in coordination with External Affairs and Development unit to encourage ticket purchases setting and achieving sales goals.
- Manages preferred seating plans for basketball football and baseball season ticket holders.
- Oversees online ticket sales for athletic contests and nonathletic events.
- Coordinates with USD IT and Salesforce to maintain ticketing software effectively.
- Supervises and maintains datadriven reporting for ticket sales attendance and season ticket growth monthly designing and implementing reporting standards and accountability guidelines to drive strategy.
- Communicates with the conference on ticket distributions sales strategies for regular and postseason events.
- Coordinates the design layout and purchase of season tickets ticket packages and individual game tickets.
- Develops and implements Fan Ambassador program conducting outreach and analyzing new business opportunities to enhance season ticket sales community partnerships and group sales strategies.
- Develops attendance and financial projections for all ticketed events.
- Collaborates with Fan Experience committee.
Special Conditions of Employment:
Effective June 1 2023 based on CDC guidance the University strongly encourages all campus members to stay up to date with Influenza and COVID19 vaccination recommendations. For more regarding information USDs COVID19 protocols please visit sandiego/onward.
- CPR/AED/First Aid Certification required within six weeks of employment.
- Availability to work long hours nights and weekends.
- Willingness to travel occasionally to away contests NCAA events and WCC meetings when appropriate and necessary.
- Willingness to be on call for shortnotice events.
- Minimal opportunities to take extended vacation during peak sports seasons.
Background check: Successful completion of a preemployment background check.
Degree Verification Requirement: Persons offered employment in this position will be required to provide official education transcripts for degree verification purposes.
Minimum Qualifications:
- Bachelors degree required.
- At least two years of ticket center operations experience in a collegiate professional or similar environment required.
Preferred Qualifications:
- Experience with athletic season ticket holders strongly preferred.
- Understanding of NCAA rules and regulations strongly preferred.
- Strong customer service background; three years preferred.
Performance Expectations Knowledge Skills andAbilities:
- Ability to work independently and effectively with minimal supervision
- Ability to establish and maintain effective relationships with colleagues employees and the general public
- Excellent interpersonal skills to interact and work with a broad range of people using tact and diplomacy
- Excellent communication skills both written and verbal
- Ability to remain calm under pressure
- Strong organizational skills with ability to handle several major projects simultaneously
- Understanding of basic accounting principles
- Strong customer service skills background and experience
- Strong leadership skills and ability to provide guidance in the management of athletic camps facilities and personnel
$5833.336250 per month; Excellent Benefits
The University of San Diego offers a very competitive benefits package including; medical dental vision a retirement contribution given to you by the University and access to oncampus Fitness Centers. Please visit the benefits section of our website to view all of the perks and benefits that USD has to offer.USD: Human Resources: Benefits
The salary range provided in this posting reflects what we reasonably expect to pay for this position. Actual compensation offered or earned is dependent on experience education and other factors including departmental budget.
Click the Apply Now button to complete our online application. In addition please upload a cover letter and resume to your application profile for the hiring managers review. If you have any questions or difficulties please contact the Employment Services Team at
Hours: 40 hours per week
Closing date:Open until filled
Note: External job postings will be up for at least five days. After that time applications will be reviewed by the hiring manager/committee throughout the posting period. A candidate may be selected at any time which could then close this posting on a date earlier than listed.
The University of San Diego is an equal opportunity employer committed to diversity and inclusion and is especially interested in candidates who can contribute to the diversity and excellence of the campus community.
The University of San Diego is a smoking and tobaccofree campus. For more information visit www.sandiego/smokefree.
Required Experience:
Director
Employment Type
Full-Time
