Customer Success Strategist

Role Overview: Hearst Newspapers is searching for a dynamic Customer Success Strategist to support our digital advertising teams. You will be responsible for building and maintaining strong customer relationships ensuring client satisfaction and driving retention and revenue growth. This role involves managing digital media campaigns providing indepth performance analysis and offering strategic recommendations to improve customer outcomes. You will work closely with sales teams and internal departments to meet and exceed customer expectations ensuring customers realize maximum value from the companys digital marketing solutions.

Why The San Antonio Express News Our people make the difference! Our diverse team is filled with passionate individuals who want to win. We offer an upbeat and collaborative working environment where challenging the norm is encouraged. With ample opportunities to learn new skills and advance within the organization our team members are given the tools to learn and grow their careers.

What will you do

• Customer Experience: Act as the primary point of contact for customers throughout the entire lifecycle from onboarding to ongoing relationship management.
• Data Analytics:Analyze KPIs and campaign data to identify strengths weaknesses and areas for optimization.
• Pipeline Management: Develop and nurture longterm client relationships with a focus on increasing retention and growing revenue.
• Product Expertise: Become an expert on our digital and print products/services.
• Client Interaction: Provide proactive customer support addressing any concerns or issues that arise and ensuring timely resolution.
• Client Solutions: Recommend new products and promotional opportunities to current clients and handle objections efficiently.
• Collaboration: Join forces with sales teams to develop upsell opportunities and drive incremental revenue growth.
• Implementation: Lead internal teams in the of client campaigns ensuring successful delivery of services and meeting client expectations.
• Forecasting: Manage client pipeline and monthly revenue forecast in Salesforce. Stay up to date on industry trends and best practices continuously seeking ways to improve client outcomes.
• Advertising Solutions: Create and deliver customized performance reports on digital media campaigns (including SEO SEM social media and web analytics) providing actionable insights and recommendations.

What will it take to be successful

• Purposeful: You are direct and get things done quickly with confidence integrity and determination.
• Adaptable: You react and adjust to changing conditions and come up with practical ideas to deal with them.
• Driven: You have selfassurance and competitive drive delivering highquality organized and repeatable results.
• Communicator: You are a lively and intelligent person with a stimulating influence on others.
• Trendsavvy: You will keep informed of industry developments to ensure our digital advertising strategies remain cuttingedge and effective.

What were looking for:

• Education: BA/BS degree in Advertising Marketing or Communications a plus or equivalent experience.
• Experience: 2 years of businesstobusiness outside sales in advertising or media with a proven success in new business acquisition and exceeding revenue goals.
• Skills: Superior presentation interpersonal and communication skills. Technically savvy with experience in Google Analytics Excel Word and CRM systems (Salesforce preferred).
• Mindset: Goaloriented competitive analytical and forwardthinking with strong business and financial acumen.

What we offer:

• Dynamic Environment: A great work environment where its never boring.
• Comprehensive Training: Paid indepth sales and product training.
• Competitive Compensation: Competitive base salary with uncapped commissions for unlimited earning potential.
• Collaborative Culture: Ideas and input are always welcome.
• Learn more about Hearst Newspapers at www.joinhnp

Our Benefits:At Hearst Newspapers we not only support our employees through personal and professional development but we also believe in promoting each individuals physical financial and emotional wellbeing (and that of their family).Our industryleading benefits include:

• Physical Wellbeing: Medical Dental and Vision coverage to keep you and your family healthy.
• Invest for the Future: Competitive retirement plan with matching program in most markets.
• Generous Paid Time Off: Recharge with ample time off including holidays and vacation.
• Paid Parental Leave: Support for growing families with paid leave for new parents.
• Monthly Child & Dependent Care Reimbursement: Financial support for the care of your loved ones.
• Emotional Wellbeing: Be your best self with our mental wellness benefits.
• LGBTQ & Inclusive Health Services: Inclusive healthcare designed for every individuals unique needs.
• Fertility Coverage & Menopause Support: Helping you along every step of your family journey.
• Pet Wellness Reimbursement & Rover Credits: We care about your pets too helping you keep them happy and healthy.
• And more clickhere for additional benefits and details.

Join us at The San Antonio Express News and become part of a team that values innovation collaboration and customer success. Apply now to make an impact in the San Antonio advertising market!

About Business Unit:

About Hearst Newspapers:

With 2500 employees across the nation HNP represents a network of 24 daily and 52 weekly publications including the San Francisco Chronicle Houston Chronicle San Antonio ExpressNews and Albany Times Union several top digitalonly news and lifestyle sites marketing services businesses and entertainment businesses such as King Features Syndicate. At HNP we are investing in new and innovative ways to tell storiesgrowing newsrooms diversifying tools evolving platformsto support the millions of people who trust us each month to help them make decisions take action and be inspired.

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