Retail Operations Manager - Retail Sales -The Sazerac House

The Commercial Operations Manager will lead the strategic direction for key profitdriving areas at Sazerac House including Retail Event Sales and other revenuegenerating programs. This role calls for an entrepreneurialminded leader who can enhance overall business performance while fostering a positive and dynamic work culture. As a visionary manager the ideal candidate will inspire and empower their team to achieve growth across all commercial operations ensuring daily retail functions run smoothly and effectively.

This role focused on The Sazerac House a tourist destination and tourist attraction.

Key Responsibilities

Brand Values & Mission Integration

• Uphold and promote Sazerac Houses values and mission ensuring they are embedded in all operations and guest interactions.
• Lead initiatives that incorporate Sazerac brands into the guest experience authentically demonstrating professionalism in interactions with team members guests and stakeholders.
• Evaluate and develop team talent creating a successful team that embodies Sazeracs culture and design a staffing plan suited to a workforce with a significant parttime component.

Retail Operations & Sales Performance

• Oversee daily retail operations including inventory management staff supervision and visual merchandising.
• Monitor and analyze sales performance producing reports to inform strategic decisions and drive revenue growth.
• Lead the event sales program by attracting and securing events such as private functions and corporate gatherings managing the process from inquiries and proposals to contract negotiations.

Client & Vendor Relationship Management

• Build and maintain relationships with clients event planners and external vendors to enhance Sazerac Houses reputation and encourage repeat business.
• Develop event concepts and proposals that align with Sazerac House and brand objectives ensuring each event supports brand identity and goals.

Retail Strategy & Campaign Development

• Create and implement retail strategies to maximize revenue and profitability focusing on product selection pricing and promotional activities.
• Partner with internal teams to ensure seamless event logistics and outstanding guest experiences.
• Work with brand teams to design and execute retail campaigns and promotions that align with Sazeracs priorities.

Performance Development & Team Leadership

• Conduct PDS (Performance Development System) reviews with direct reports utilizing PDS to support skill enhancement consistent performance evaluations and measurable progress tracking.
• Foster a highperformance culture rooted in empathy integrity and transparency motivating a diverse team in a collaborative and growthoriented environment.
• Support professional development initiatives to guide staff in reaching their full potential promoting pride and ownership in their contributions.

CrossFunctional Leadership & Collaboration

• Serve as a key member of the Sazerac House Leadership Team offering innovative ideas that support crossdepartmental goals and objectives.
• Model behaviors aligned with company values setting a positive and forwardlooking tone to inspire the broader team.
• Collaborate closely with other departments to ensure all plans promote business synergies and smooth coordination across teams.

To be successful in the role youll need these requirements:

• Bachelors degree in Hospitality Management Business Administration or a related field.
• 10 years relevant experience retail people management and retail operations
• 5 years of experience in customer service and retail
• Ability and willingness to work nontraditional hours (nights/weekends)
• Excellent oral & written communication skills
• Demonstrate the ability to work as a team as well as selfdirected
• Working knowledge of MS Office Products (Word Excel and Outlook)
• Ability to communicate with all levels of an org
• A proven track record of driving attendance experience and revenue within high volume brand home attractions experiential retail space
• Adept interpersonal skills and ability to interact and communicate effectively while maintaining a positive outlook
• Excellent communication negotiation and conflict resolution skills
• Strategic thinker and passionate for achieving longterm success via hands on solutions oriented approach

PREFERRED

• Strong planning and organizational skills
• Ability to handle multiple tasks at one time
• Masters degree in related field

Physical Requirements

• Ability to pick up and/or move objects up to 25 pounds without assistance
• Inperson job attendance

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• Placement within the salary range is calculated based upon years of directly relatable experience for the position.