Assistant Manager 2IC Pet Boarding
Assistant Manager 2IC Pet Boarding
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1 Vacancy
Job Description
Kip Brisbane
Assistant Manager / 2IC (Pet Boarding)
As the leading provider of pet care services across Australia Kip Happy Stays sets the benchmark for excellence ensuring every pet receives the ultimate in care and enrichment during their stay.
At Kip Brisbane the Assistant Manager is a critical component of the leadership team playing a key role in driving success and growth of the business. In partnership with the Site Manager the Assistant Manager is responsible for providing support on all operational matters.
The ideal candidate will be available to work hours between 7am6pm Monday through Sunday the roster can be discussed with shortlisted candidates but is typically 5 days per week inclusive of one weekend day. Availability to work across all school holiday periods (including Christmas and Easter) is required.
Duties & Responsibilities:
- As the Assistant Manager you will play a crucial role in the daytoday operations of the site. This includes managing staff pets bookings maintenance administration and more.
- Provide exceptional customer service through customer interactions handling enquiries and managing bookings leaving a lasting impression on our customers.
- Ensure a clean and safe environment for pets ensuring that each pets individual needs are met and giving them a comfortable and enjoyable stay.
- Lead motivate and coach a highperforming team through teamwork clear expectations and consistent delivery of outstanding service.
- Maintain sitebased social media pages showcasing our facility engaging with customers and attracting new bookings.
- Assist with staff training and guidance identifying areas for improvement.
- Identify and raise any maintenance repair or inventory requirements.
- Address and investigate animal health concerns and maintain a working knowledge of common health issues to appropriately address pet health needs.
Skills & Experience:
- Previous paid animal care experience is highly regarded but not essential.
- Previous leadership or supervisory experience is essential.
- Excellent communication skills and proven experience providing exceptional customer service.
- Passion for problem solving and high attention to detail.
- Time management skills a cando attitude and initiative to exceed outcomes and expectations at high quality.
- Quick learner and a willingness to get your hands dirty with onthejob experience.
- Ability to work in a fastpaced environment and maintain a cool head under pressure.
- Competent with computer systems with intermediate knowledge of MS Office (Word Excel and Outlook).
Benefits & Perks:
- Did someone say pets
- We offer opportunities for career growth and promote from within.
- Extensive training opportunities to further build your skillset.
- Enjoy up to 50 off on shop items and our boarding and daycare services.
- Generous incentive programs for our leaders to earn bonuses based on performance.
- A structured induction program to set you up to succeed.
- Employee Assistance Program (EAP) that supports our employees with free confidential counselling services.
- Work with likeminded people in a fun and exciting business with a wellestablished reputation and brand.
- A generous Employee Referral Program where you can earn up to $3000 per person when you recommend exceptional people that we onboard at Kip Happy Stays.
How to apply
Include a cover letter outlining why you are the best fit for the role. If you dont tick all the boxes wed love to know how your current skill set can transfer!
Shortlisted candidates will be sent an invite to complete a brief oneway video interview as the first step of our recruitment process.
Successful candidates will be required to provide or complete (at Kips cost) a National Criminal History Check as part of the preemployment process.
If you have any questions about the role reach out to us at .
We look forward to reviewing your applications!
Required Experience:
Manager
Employment Type
Full-Time
