Front Office Representative

We are seeking a Front Office Representative to join ourMetroOutpatient Clinic in Phoenix.

Medical Assistants encouragedto apply!

Job Preview at a Glance:

The Front Office Representative will be responsible for processing medication refill requests prior authorizations and lab results. In addition manages prescriber schedules and acts as a liaison between consumers prescribers and other clinical staff. MAs are encouraged to apply.

Responsibilities:

• Processes refill requestsmedication issues and prior authorizations
• Processes and monitors lab results
• Administers injections as needed.
• Makes requested client contact calls for customer service followup and complaint resolution
• Manages Prescriber schedules (blocking documentation time meetings etc.
• Establishes updates and maintains all client databases and scheduling of consumer appointments
• Maintains accurate thorough and current documentation of contact with consumers and services received/provided
• Coordinates transportation as clinically necessary/appropriate
• Coordinates care and needs in accordance with established policies procedures and clinical protocols
• Obtains vital signs for Prescribers
• Schedules medication counseling and intake appointment.
• Completes intake referrals and screening.
• Calls to reschedule appointments when clinical staff are out unexpectedly.
• Performs general clerical duties for the clinic as requested/assigned by Front OfficeSupervisor Program Director and/or Administrative Coordinator.
• Greets consumers and answers all incoming phone calls by third ring.
• Checks clients in/out.
• Confirms/updates consumer contact information.
• Verifies consumer eligibility/enrollment prior to appointment: AHCCCS RBHA/agency Limited Income Subsidy Medicare Part D.
• Processes transfer requests
• Collects client fees/copay
• May be expected to work at various SB&H locations as required

Qualifications:

• High School Diploma or G.E.D required
• Requires prior clerical experience preferably in a behavioral health setting Consideration given for course work in lieu of part of the experience requirements

Preferred:

• Completion of a Medical Assistant training program highly preferred.
• Medical Assistant Certification preferred
• 12 years of experience in a medical or behavioral health background preferred
• Bilingual (English/Spanish)

Benefits:

• 5 weeks of PTO your 1st year of employment with increased accruals after continued service!
• 10 paid holidays
• Lowcost medical dental and vision insurance shortterm/longterm disability and life insurance for employees
• We will help you save for retirement 40 company match up to a 10 deferral into your SB&H retirement account!
• Career Development Benefit from our culture of internal promotion!
• We help you with your higher education goals Reduce your tuition costs with our tuition reimbursement program & discount degree programs!
• Employee Assistance Program Health & Wellness and much more!

About SB&H

Southwest Behavioral & Health Services is a large and growing nonprofit communitybased provider of behavioral health services with locations throughout the Phoenix metropolitan area rural Maricopa County Gila Pinal Mohave Coconino and Yavapai Counties. We are a wellestablished voice in the community with more than 115 sites over one thousand employees and 40 years experience.

At Southwest Behavioral & Health Services we are deeply committed to Diversity Equity and Inclusion (DEI). We believe that fostering an inclusive and equitable environment for both our employees and the individuals we serve is essential to our mission. SB&H remains dedicated to creating a workplace where all team members feel valued respected and empowered and where diverse perspectives are celebrated. We also strive to ensure that the communities we serve receive compassionate culturally responsive care in a welcoming and affirming space. Our commitment to DEI is unwavering and we will continue to build an organization that reflects these values in everything we do.

To learn about Southwest Behavioral & Health Services mission values and services please review our website at and Values

Our teams are working hard to ensure our Mission and Values are continuously modeled throughout our organization and in all of our daily interactions.

Delivering compassionate care to enhance lives and improve communities.

• Compassion
• Integrity
• Quality
• Empowerment
• Innovation
• Trust

SB&H is a drugfree workplace drug screening required. Southwest Behavioral & Health Services is an Equal Employment Opportunity Employer. Southwest Behavioral & Health Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.