Property Claims Supervisor Full-Time Hybrid Markham ON
Property Claims Supervisor Full-Time Hybrid Markham ON
Posted on :
05-04-2025
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1 Vacancy
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Job Description
Company:
ClaimsPro LPProperty Claims Supervisor FullTime Hybrid (Markham ON)Why should you consider a career with ClaimsPro We are proud of our people and it shows:
You will be part of a team of over 700 independent adjusters from across Canada.
Your career can grow into other lines of claims branch management across Canada into other branches or new roles the sky is the limit.
You will work on the industryleading Claim Space software designed by an adjuster for adjusters and kept modern with our inhouse team of programmers and developers.
You will be supported by experienced local claims support centralized after hours support and dictation services.
Your workload is balanced and is driven by senior executives and business development staff from coast to coast.
You will be entitled to a multitude of benefits such as education fee reimbursement mentorship programs and a flexbenefit health and dental plan that allows you to customize your coverage.
Our local office will welcome you provide you with a nice office friendly coworkers and a place to grow your career.
With over 90 branches in Canada ClaimsPro is the largest supplier of claims management services coast to coast. Our claims professionals offer a broad range of expertise across multiple disciplines and are committed to providing the highest quality of service to our clients. Visitwww.scmorwww.claimsproto learn more.
To succeed in this role the ideal candidate should have experience in Commercial and Personal lines Property claims some Liability & Autoexperience will be seen as an asset.
The Property Claims Supervisor will actively manage the day to day Adjusting Team composed of Propertydesktop adjusters. This position involves leading and managing staff within our National Accounts business division with respect to quality and customer service excellence training and development and technical support. This role is critical in ensuring the delivery of quality adjusting services while supporting the growth and development of the unit. The supervisor will also be required to manage production targets and quality targets as needed to support the departments goals.
Key Job Responsibilities:
Meet or exceed service level agreements for our Personal Lines and Commercial Clients.
Create a highperformance work environment
Support achievement of financial and production targets through management of KPIs such as abeyance cycle time adjuster billings claims response times and interim and final billings
Completion of quality assurance reviews to ensure quality standards are met
Weekly review of the operational dashboard KPI targets
Responsible for handling escalated complaints to ensure resolution reached
Provide leadership guidance and mentoring to direct reports to achieve their full potential
Act in a consultative and advisory capacity on claims matters and technical issues
Individual meetings with adjuster for approval of denials and settlements above the adjusters authority
Participate in the recruitment selection and performance management of staff
This position will report directly to the Claims Manager National Accounts
Qualifications & Experience:
University degree or combination of education and equivalent business experience
CIP Designation or working towards completion (must have relevant CIP courses needed for Adjuster license qualification)
Minimum of 7 years experience in Personal Lines and Commercial Property claims adjusting
Prior Supervisory experience an asset
Fully licensed as an Adjuster in Ontario and multiple provincial jurisdictions except Quebec OR has the ability to be licensed as an Adjuster in Ontario and multiple provincial jurisdictions except Quebec
Strong communication skills including listening interviewing negotiating and must be able to flex style appropriate to audience
Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner
Demonstrated leadership in training and mentoring junior staff and creating a career path
Strong computer skills including working knowledge of Microsoft Office Suite and an ability to learn new technical systems including Client claims systems
Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner
Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations
Bilingual is an asset
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.
Unsolicited Outreach Statement Recruitment Agencies
SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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