Telecounsellor

Company Overview

INNOVISION LIMITED is a leader in providing tailored solutions to meet clients evolving needs in the staffing and recruiting industry. Committed to delivering innovative and valuedriven services the company excels in customizing security mechanisms and reengineering processes to meet high demands. With its headquarters in Gurgaon Haryana and a workforce ofemployees INNOVISION Limited stands out for its responsive and progressive approach ensuring client satisfaction through its intellectual capital.

Job Overview

The role of a Telecounsellor at INNOVISION Limited involves providing client support and crisis intervention through telecommunication platforms. Located in Gurgaon this position is a fulltime fixedterm employment opportunity suitable for freshers with 0 to 1 year of work experience. The Telecounsellor will engage with clients offering empathetic and confidential guidance to assist them in overcoming challenges while maintaining a compassionate and culturally competent approach.

Qualifications and Skills

• Proficiency in crisis intervention techniques to help clients navigate urgent situations effectively and with sensitivity.
• Experience or knowledge in motivational interviewing to encourage client progress and selfefficacy.
• Ability to build and manage client relationships ensuring trust and effective communication at all times.
• Strong active listening skills to understand client needs and respond with appropriate counsel and support.
• Demonstrated empathy and compassion towards clients ensuring a supportive and nonjudgmental environment.
• Understanding of confidentiality management to handle sensitive client information responsibly and securely.
• Cultural competency to work effectively with clients from diverse backgrounds and tailor counseling approaches accordingly.
• Familiarity with telehealth platforms to deliver counseling services remotely ensuring accessibility and convenience for clients.

Roles and Responsibilities

• Provide telephonic counseling services to clients addressing their concerns with empathy and professionalism.
• Implement crisis intervention strategies to assist clients in urgent or emergency situations.
• Conduct motivational interviews to support and motivate clients towards achieving their goals.
• Manage client relationships by maintaining regular communication and followups as needed.
• Ensure all client interactions are confidential and comply with company and legal data protection standards.
• Adapt counseling techniques to suit diverse client needs promoting inclusivity and understanding.
• Utilize telehealth platforms effectively to deliver remote counseling sessions.
• Participate in training and professional development sessions to stay updated on best practices in telecounseling.