Technical Support
Technical Support
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Job Description
Job Description
Technical Support Specialist
About the Role:
Join our team as a Technical Support Specialist where youll play a pivotal role in providing expert assistance across our range of chemistry products. Reporting to the Technical Service Manager this position encompasses three primary areas: Technical Support Custom Quotation and R&D Application Testing.
Key Responsibilities:
Technical Support:
- Delivering technical support via phone email and online channels to endusers distributors and internal teams.
- Assisting with presale product selection and specifications.
- Handling postsale inquiries including installation setup and troubleshooting.
- Collaborating with suppliers and QA teams to address technical equipment challenges.
- Providing technical guidance to the Marketing department for content creation.
Custom Quotation:
- Liaising with endusers distributors and sales teams to understand customized requirements.
- Generating and sending detailed quotations with cost breakdowns and technical specifications.
- Following up on quotations and monitoring quote metrics.
- Managing custom orders including coordinating manufacturing and conducting predelivery checks.
R&D and Application Testing:
- Conducting prototype testing debugging and performance evaluations.
- Producing comprehensive test reports and sharing findings with the team.
- Supporting customer queries and resolving technical issues related to product applications.
Personal Qualities:
- Excellent communication skills both verbal and written with the ability to engage positively with diverse stakeholders.
- Proactive and wellorganized with strong attention to detail and accuracy.
- Enthusiastic and resilient with a solutionoriented mindset.
- Effective prioritization skills to manage a varied workload efficiently.
- Innovative thinker constantly seeking process improvements and suggesting new initiatives.
- Dedicated team player with the ability to work independently and take initiative.
- Handson approach and willingness to engage in practical tasks as required.
- Adaptable and eager to learn new skills.
Experience & Qualifications:
- Educational background in a scientific field such as a degree in chemistry physical sciences or equivalent lab experience.
- Previous experience in a technical support role is advantageous.
- Familiarity with laboratory operations is preferred.
- Proficient in Microsoft Office applications (Word Excel PowerPoint).
Join Us: If youre passionate about providing technical support thrive in a collaborative environment and are eager to contribute to innovative projects we invite you to apply for this exciting opportunity.
Benefits:
- Competitive salary
- Comprehensive benefits package
- Opportunities for career growth and development
Apply today and be part of our dedicated team driving excellence in technical support and customer satisfaction.
Employment Type
Full-Time
