Customer Service Manager - Jenbacher Engines
Customer Service Manager - Jenbacher Engines
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Description
- Responsible for aftermarket contracts for designated customers owning the aftermarket business responsibility for their territory.
- Drive business results and manage excellent customer relationships
- Point of contact and key account function for escalations for all Customers in the assigned Area/Country.
- Cooperate with distributors to identify and support Area/Country growth strategies
- Assure timely resolution of customer issues and customer satisfaction for assigned customers
- Identify customer needs and help to develop winning customer centric strategies that integrate customer value creation
- Provide directions to the daily service operation for a dedicated Country/set of Customers assigned.
- Provide Customer Service Team and Finance Team with financial projections on transactional service business & periodical sales estimations.
- Support and control timely billing and receivables collection
- Improve customer satisfaction focusing on productivity cost control and ontime delivery
- Work with Commercial team on offering decisions
- Act as the Contract Performance Manager for complex service jobs from offering to
- Technical & administrative support and coordination on all commissionings outages repairs and modifications
- Flexibility to attend any other reasonable tasks as required.
- Strong customer focus
- Commercial Background through a commercial education (e.g. Bachelor) and significant experience in a commercial ideally customer facing role.
- Wellfounded technical expertise through experience in a technical role or Technical education (e.g. Bachelor) Highly developed skill & expertise in customer interaction negotiation & proactive issue resolution
- Business acumen understand P&L metrics and ability to deliver against targets
- Ability to establish priorities
- Ability to cope with pressure
- Good communicator and facilitator
- Kean to learn & grow every day to deliver world class service in a very dynamic environment
- Occasional travel
- Ability to build and maintain relationships with internal and external stakeholders.
- Good presentation development and broader communication skills that turn concepts into effective structured messages for nontechnical internal and external decision makers.
- Ability to represent the company formally and informally to influence internal and external stakeholders.
- Demonstrated ability to work collaboratively with crossfunctional teams and manage multiple priorities.
- Office knowledge specifically high Excel level
- Desired project mgmt. skills
- Knowledge of Accounting principles and contractual legal frameworks.
INNIO offers a great work environment professional development challenging careers and competitive compensation. INNIO is an Equal Opportunity Employer. Employment decisions are made without regard to race color religion national or ethnic origin gender (including pregnancy) sexual orientation gender identity or expression age disability veteran status or any other characteristics protected by law.
Required Experience:
Manager
Employment Type
Full Time
