Patient Access Representative Float Hospital Patient Access 40 HrsWk
Patient Access Representative Float Hospital Patient Access 40 HrsWk
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Job Description
Sanford Health is one of the largest and fastestgrowing notforprofit health systems in the United States. Were proud to offer many development and advancement opportunities to our nearly 50000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.
Work Shift:
Varies (United States of America)Scheduled Weekly Hours:
40Salary Range: $16.25 $23.00Union Position:
NoDepartment Details
Schedule: Varies based on departmental need but typical schedule would be an 8 hour shift between 2:30p6a. Primary responsibility is within the Emergency Center. Does not include holidays but does include an every other weekend rotation depending on department needs.Our Emergency Center is a Level 1 Trauma Center so it is a fastpaced environment with a closeknit team that work together to assist with helping our patients. Since we are a Level 1 Trauma center we see an extreme variety of patients varying from dental pain all the way up to major traumas. The ability to multitask and being a team player is essential!
Summary
Two major functions of the Patient Access Representative (PAR) are patient registration and scheduling. Depending on setting the PAR may only perform registration or scheduling duties while in other settings the PAR may perform both registration and scheduling duties. In all settings the PAR performs additional duties as assigned. Duties vary by location/setting. In addition the Float Patient Access Represnetative will rotate to multiple Sanford locations based on needs.Job Description
In a registration role the Patient Access Representative greets patients/residents verifies patient/resident demographics to accurately register and/or schedule patients/residents and takes care of related paperwork. Creates electronic files; provides scans and routes necessary forms and documents. Educates patients/residents and captures their signatures on necessary paperwork. Establishes and assigns financial responsibility and/or assists with arrangements while adhering to appropriate policies and procedures. Collects copayments prepayments and/or payments on account balances. May also work through the registration work queue to address and resolve issues specific to registration including work queue errors denied insurance claims and maintenance of the registration database.
In a scheduling role the Patient Access Representative schedules patient/resident appointments and procedures obtains and coordinates referrals conducts preauthorization arranges interpreter services checks patients/residents in/out and offers enrollment to additional resources. Collaborates with nursing team and providers to coordinate appointments to meet patients/residents needs. May coordinate provider schedule resolve work queue issues and manage recall and waitlists. Operates multiline telephones and depending on location may serve as a switchboard operator calling codes and paging providers.
Based on setting additional duties may include preparation and coordination of charts; organizing supporting provider documents; discussing prepayment responsibilities; initiation and collaboration of patient/resident financial assistance; prior authorization; track patient/resident visits; health information management on patient/resident accounts; work on weekly and monthly reports; compiling distributing administering and scoring of assessments; coordination of Telemed appointments; provider and schedule maintenance; charge entry/billing and charge verification; reminder calls for appointments; hospital admission; make copies send faxes and order supplies.
In all settings the Patient Access Representative serves as a mentor for new Patient Access Representatives and other staff. Displays professionalism and promotes an atmosphere of mutual respect and cooperation. Must be able to work as part of a team and also work independently. Frequently takes direction from nursing team. Must always maintain confidentiality of sensitive information. Requires excellent customer service and the ability to empathize with patients and their situations. Working knowledge of medical terminology and use of professional written communication when making notes.
Qualifications
High school diploma or equivalent preferred. Postsecondary education helpful.One year of work experience preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months customer service experience desired.
May require BLS for certain locations and/or settings.
Sanford is an EEO/AA Employer M/F/Disability/Vet.
If you are an individual with a disability and would like to request an accommodation for help with your online application please callor send an email to
Required Experience:
Unclear Seniority
Employment Type
Full-Time
